Sustain a lifetime relationship with Toyota Customers through achieving highest quality of service 2. Attain Dealer requirements: Attain Units Received and Workshop Sales Target 3. Implement the Service Kaizen projects 4. Develop and enhance the skills and abilities of Service team members 5. Monitor the full compliance of Service Department based of Toyota Dealer Standard requirement 6. Consistently monitor all Key Process Indicator of the department and create marketing plans 7. Investigate and solved customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants. 8. Analyze statistics or other data to determine the level of customer serviced. 9. Planning and creating marketing strategies how to improve the servicing to increase sales for Periodic Maintenance, General Job and Body and Paint repair. 10. Conduct monthly meetings with Insurance partners and ensure 100% conversion rate of Estimate to Repair. 11. Supervise, manage and monitor automotive service technicians and other service center. 12. Ensure customer satisfaction at the highest level through effective services and repairs

Monitor the full compliance of the Service Department with the Toyota Dealer Success Program requirements. 2. Assist the Service Manager on cost control of the department 3. Ensure Service team members conduct comply with company policies as stated in the Manual of Operations 4. Interacts with service customers, service advisors, parts and service vendors and all levels of store and corporate management in behalf of Service Manager 5. Perform data entry and verify customer vehicle information is accurately recorded in a timely manner in the system and that vehicles are properly tagged with appropriate work order and/or other documentation.
Employment History

6. Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems, opens and routes incoming mail, answers correspondence, and prepares outgoing mail 7. Review completed work ensuring customer quality standards are achieved and/or exceeded. 8. Monitor and supervise workshop process are being followed, check equipments and tools and PPE of workshop personnel every operation 9. Spearhead meetings separately for workshop team members and service support staff to give update for sales and department attainment, collect concerns and create countermeasures. 10. Prepare daily and monthly reports for Service Manager, Executives and for Toyota Motor Philippines without fail.

1. Assist Service Admin Head in the following:
- Master and ensure the proper enforcement of company rules and policies
- Manage and consistently monitor the performance of Service team members
- Monitor the completeness and condition of service tools
- Monitor attendance of Service team members

4 year scholarship beneficiary