*Install,upgrade,support and troubleshoot Enterprise Application hosted on
Windows Servers 2003/2008/2012.
*Install,upgrade,support and troubleshoot web server related problem running on Microsoft Terminal Services.
*Ensured desktop computer interconnect seamlessly with diverse systems including associated validation systems,file servers,email servers,application servers and administrative systems.
*Diagnose and quickly resolve a wide range of Windows Applications and networking problems to help minimize downtime.
*Troubleshooting networking in a LAN/WAN enivironment
*Request and coordinating vendor support.
*Document and Escalate the investigation issue and vulnerabilities to proper tier 2 support team member.
*Develop trends by monitoring and analyzing incoming calls,problems and support request.
*Provide alert escalation response and support to intrusion or security breach investigations
Install,upgrade,support and troubleshoot Windows XP/Windows 7,8 and Microsoft Office 2007/2010/2013 and any other authorized desktop applications.
*Install,upgrade,support and troubleshoot printers,computer hardwares and any other authorized peripheral equipment
*Performs general preventative maintenance task on computers,laptops,printers and educate the end user against any vulnerabilities such as phishings and malicious on the computers.
*Customize desktop hardware to meet user specifications and site standards.
*Performs work in compliance within specified warranty requirements.
*Responsible for monitoring,operating,managing troubleshooting and restoring end user’s computers.
*Maintaining and fixing any error, failure or damage to the Desktop, laptop, server and mobile devices
*Responsible for providing support at user Desk