 Headed the Client Relations division (Customer Support & Technical)
 Creating positive and productive relationships with clients for business growth.
 Scheduling regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
 Understanding client needs and customizing existing business programs to meet their needs.
 Providing client support and handling client communications effectively.
 Manage customers and prospects across all channels in real time via ZOHO CRM.
 Manage and close client businesses to achieve profitability.
 Maintaining existing clients and generating new clients to achieve revenue goals.
 Addressing client concerns promptly and professionally.
 Inform clients about company products, services and promotions.
 Discuss business contracts and cost with clients.
 Ensure that client requests are handled timely and accurately.
 Develop new strategies (channel and priority of communication) to improve client satisfaction.
 Maintain up-to-date knowledge about company products and services.

 Handled a team of 18
 Scheduling shift and transport roster
 Monitoring calls for quality improvements & checking for errors
 Preparation of quarterly, monthly & annual reports for individual & team ( quality, productivity, attendance, appreciations, issues and escalations )
 Handling appreciations, issues and escalation log
 Handling supervisors calls ( issues & complaints )
 Assisting On-Job Training
 Help in building the team to focus on achieving set targets based on internal competitions
 Skill set training for team members whenever needed
 Assigning work-flow to the team and support as a backup at crucial circumstances
 Client management through continuous interaction and ensuring client satisfaction.
 Tracking voice mail boxes on priority & ensure completion by EOD
 Collecting, analyzing, creating and sending reports to clients whenever needed apart from weekly, monthly and yearly reports