With languages education background, Attending PMP Training, Certified MLL (Middle Level Leader), 12 years’
experience at contact center & customer experience (EMEA and US regions). Managed to work with different sizes of
international accounts/clients. With continuous
passion and ability to learn quickly, I was involved in managing different tasks at different sectors at company as:
Enhancing company process & procedures, Submit full case study on failed matrix through using advanced
analytical tools to find the gap and set corrective actions then follow its effectiveness , Enhancing customer
experience over all at different accounts and sectors through identifying customers need .Am still searching for
more experience and adding value for myself and for the place am going to join