
Joy Mallare
With 10 years experience in Insurance CompanyCAREER OBJECTIVE
To apply my knowledge and skills and to be part of a dynamic organization wherein I will able to apply and maximize the work experience I have gained.
PROFILE SUMMARY
10 years of experience in Operations/Post Issuance Underwriting
Responsible in making sure all monthly Key Performance Indicators (KPI)are achieved for our unit
Ensures that monthly Quality checking and reporting are carried out
Handles escalations and projects which are assigned from time to time
Underwrites and approves reinstatement request within specified underwriting guidelines and timeframes
Gained exposure on approving disbursement authorization payout
Skilled in managing Finance activities encompassing finalization of accounts, reconciliation, auditing & settlement of payments by working in close coordination with all stakeholders (internal & external)
WORKING EXPERIENCE
METLIFE – GULF (July 21, 2008- to February 28, 2019)
Dubai, UAE
➢ Collection & Reconciliation Administrator
(Agency Services Department- Individual Life Insurance - Collection) (November 24, 2018- February 28, 2019) Re-hired for a Special Project
• Handles Reconciliations between bank and suspense account
• Ensures that the cash amounts in a company’s accounting ledgers agree with bank
balances
• Ensures that guidelines and policies around cash processes are adequate and effective
➢ Administrator /Post Issuance Underwriter
(Agency Services Department- Individual Life Insurance - Operations) (January 2012- September 2018)
• Underwrites and approves reinstatement request within specified underwriting guidelines and timeframes. Ensures that all underwriting decisions are sound and based on underwriting guidelines
• Approves disbursement authorization pay out, like full surrender request, full maturity, etc.
• Responsible on issuing various reports and reconciliations submitted to IT and Finance Department.
• Provides technical support to peers and colleagues through checking, mentoring, and coaching
• Responsible in establishing manual and Standard Operating Procedures(SOP) in our Unit
• Checking the Quality and Staff Productivity of each staff every month
• Responsible for correcting of system bug/error if necessary with the help of IT
Department
• Resolves customer’s complaints in line with the products and/ or services.
• Prepares daily, weekly, quarterly and monthly reports to present to management or other departments
• Adheres to all Compliance requirements, including but not limited to, reporting of suspicious transactions, screening requirements, as applicable, and the retention of Company records; plus provide timely support and unrestricted access to information as well as attend all training requests from Compliance.
➢ Data Processor
(ALICO- Customer Service Operations) (July 21, 2008- December 2011)
• Processes customer payments request (Surrender, Full Maturity, Refund and etc..) as per customer payment procedure
• Processes all Customer request (Change of Allocation, Fund Transfers, Reinstatement, Agent code, etc...)
• Maintains the department quality KPI’s and turnaround time(TAT)ensuring customer satisfaction rates
• Provides and maintains quality service to all clients – internal and external by providing them necessary information and full resolutions;
• Prepares endorsement and letters to client if necessary
• Prepares daily, weekly and monthly reports to present to management or other
departments (if assigned);
• Coordinates with other Departments (Claims, Finance, IT and etc.) in order to secure the timely resolution of customer requests
• Ensures that any system errors are reported to IT Department
• Ensures full compliance with internal controls within company's standards audit requirements
Achievements /Awards and Recognitions:
▪ Operational Excellence Award 2014
▪ Excellence Performance Award for January 2016
▪ Excellence Performance Award for February 2016
▪ Operational Excellence Award 2017
▪ Excellence Performance Award for Q2 2018
▪ Top Performer for many months with 100% Quality Accuracy
MEGAWORLD CORPORATION (December 23, 2006- June 15, 2008)
Manila, Philippines
➢ Admin/Accountant(Finance and Admin Department) with SAP System
• Prepares and checks payment endorsement, accountability form
• Monitoring monthly bills , handles time keeping of agency personnel
• Petty Cash Fund management and Replenishment
• Audits the daily transaction
UNITED ENGINEERS CORPORATION (February 16, 2004- December 22, 2006)
Quezon City, Philippines
➢ Accounting Staff (Accounting Department) with Peachtree System
• Handling Accounts Receivable/ Accounts Payable (Posting to respective ledger
account)
• Handling the records of Inventory (Stock cards)
• Prepares costing of projects (both service and installation).
• Prepares Sales Invoice and billing of projects (installation only)
• Types check with corresponding check vouchers.
• Handles sub-contractor’s records and post payments on their individual ledgers.
• Records Store Requisition on ledger book.
Skills
• Computer Literate- Proficient in Microsoft Office
• Has good interpersonal relationship towards people in and out
of the workplace.
• Keen observer and ready to be supervised in order to improve
tasks given
• Flexible and can work diligently for long hours.
• Optimistic type of person, go on things ahead and don’t wait for them
to come to me.
• Analytical thinker and express opinion strategically gained through
collaborating with colleagues and Managers
• Has good communication skills and relate well to people from a
variety of cultures and personality.
Academic Details
Bachelor of Science in Financial Accounting, SY: 1999-2003
Far Eastern University, Manila Philippines
Last Resume Update | May 18, 2019 |
Address | Sharjah, United Arab Emirates |
[email protected] | |
Phone Number | 971501085725 |