Interviewing Candidates during recruitment process, identifying the resources based on the requirement and completing on-boarding formalities( Attestations, Background verification, drug test)
⚫ Ownership and responsible of Appraisal, Employee benefit programs, Employee career development programs, Training delivery, management & Co-ordination
⚫ Training transition & training delivery/transition for US Clients
⚫ Expert in Mobilization, gathering & coordinating with Client on HR/Training transition requirements
⚫ Excelled in opportunities of the business administration and further to that upholding the entire team improvement plans
⚫ Accountable for SLA Metrics, Analysis, recovery, and Stake holder management for US Healthcare Industry
⚫ Customer satisfaction and client interaction role on quality assurance and training transitions
⚫ Return on Investment and Productivity Improvement governance and responsbility
⚫ Performing analysis(ADDIE Model), Performance & Competency developer and also a People adviser
⚫ 100+ reportees with less attrition rate and highest SLA achievement teams
⚫ Laising with operations on performance metrics, overtime, target achievement, compensation plans
⚫ CAPA, Five-Why analysis, RCA metrics to analysis and achieve SLA
⚫ Delegating work to the concerned and managing the workflow and output
⚫ Agile workforce management / OJT, TNA, TNI & Governance
⚫ Content & Curriculum development for Healthcare Academy – PAN India

Interviewing Candidates during recruitment process, identifying the resources based on the requirement and completing on-boarding formalities( Attestations, Background verification, drug test)
⚫ Ownership and responsible of Appraisal, Employee benefit programs, Employee career development programs, Training delivery, management & Co-ordination
⚫ Training transition & training delivery/transition for US Clients
⚫ Expert in Mobilization, gathering & coordinating with Client on HR/Training transition requirements
⚫ Excelled in opportunities of the business administration and further to that upholding the entire team improvement plans
⚫ Accountable for SLA Metrics, Analysis, recovery, and Stake holder management for US Healthcare Industry
⚫ Customer satisfaction and client interaction role on quality assurance and training transitions
⚫ Return on Investment and Productivity Improvement governance and responsbility
⚫ Performing analysis(ADDIE Model), Performance & Competency developer and also a People adviser
⚫ 100+ reportees with less attrition rate and highest SLA achievement teams
⚫ Laising with operations on performance metrics, overtime, target achievement, compensation plans
⚫ CAPA, Five-Why analysis, RCA metrics to analysis and achieve SLA
⚫ Delegating work to the concerned and managing the workflow and output
⚫ Agile workforce management / OJT, TNA, TNI & Governance
⚫ Content & Curriculum development for Healthcare Academy – PAN India

Interviewing Candidates during recruitment process, identifying the resources based on the requirement and completing on-boarding formalities( Attestations, Background verification, drug test)
⚫ Ownership and responsible of Appraisal, Employee benefit programs, Employee career development programs, Training delivery, management & Co-ordination
⚫ Training transition & training delivery/transition for US Clients
⚫ Expert in Mobilization, gathering & coordinating with Client on HR/Training transition requirements
⚫ Excelled in opportunities of the business administration and further to that upholding the entire team improvement plans
⚫ Accountable for SLA Metrics, Analysis, recovery, and Stake holder management for US Healthcare Industry
⚫ Customer satisfaction and client interaction role on quality assurance and training transitions
⚫ Return on Investment and Productivity Improvement governance and responsbility
⚫ Performing analysis(ADDIE Model), Performance & Competency developer and also a People adviser
⚫ 100+ reportees with less attrition rate and highest SLA achievement teams
⚫ Laising with operations on performance metrics, overtime, target achievement, compensation plans
⚫ CAPA, Five-Why analysis, RCA metrics to analysis and achieve SLA
⚫ Delegating work to the concerned and managing the workflow and output
⚫ Agile workforce management / OJT, TNA, TNI & Governance
⚫ Content & Curriculum development for Healthcare Academy – PAN India

Senior Associate - Transition Quality Assurance Jan 2013 – Nov 2016
HR- Team Mentor & Quality Control Associate - Call monitoring & feedback Feb 2010 – Dec 2012
AR Caller Nov 2009 – Feb 2010
Transition Quality Assurance(backup lead) – Client communication
⚫ Functioned as backup lead for internal and external quality auditors in Chennai and remote team, and for
Noida & Coimbatore teams
⚫ Guided the quality team in ensuring compliance to client quality SLA to evaluate quality and quantity of work
produced
⚫ Worked on staff development through performance management, goal setting, training and maintaining
effective employee relations
⚫ Set up internal systems, policies and procedures to align operations to client needs, new developments,
regulations, and reporting requirements
⚫ Interacted with the management, staff and clients for maintaining seamless and qualitative operations aimed
at rendering superior quality service
⚫ Led an internal quality team of 25 members across locations - Chennai, Noida and Coimbatore; managed
certification and interview of internal quality auditors based on contractual parameters
HR - Senior Associate (HR Co-ordinator)
⚫ Managing the recruitment process, furthered by post recruitment activities like issuing offer letters,
appointment letters, organizing inductions, and employee exit procedures.
⚫ Managed day-to-day HR operations; Supervised and coordinated activities of employees
⚫ Compensation & benefits analyst
⚫ Managing employee Time sheet portal and records
⚫ Off boarding and resignation tracker maintenance and also take care of E-exit formality
⚫ Accountable for Employee behavioral and activities, Conducting behavioral training
⚫ Liaising with Operations on recruitment
⚫ Provide administrative support to entire Human Resources Operations
⚫ Preparing Curriculum, Circulars, Memos, Official Letters and other internal communications
Backup Lead:
⚫ Enhanced in creating Job board, social media, One-on-One interview scheduling recruitment
⚫ Creating Job descriptions based on requirement coordinating with Operations
⚫ Organizing end to end interview proceedings from assisting recruitment process, screenings profiles,
executing and assisting in interview process, closure and finalization
⚫ Ownership of End to End On-boarding formalities from recruitment to mobilization
⚫ Conduct Soft Skill Training and communication training for the new joiners
⚫ Assist in payroll preparation by providing relevant data on attendance, Over time, Production & Quality
⚫ Employee and Operations data and records maintenance
⚫ Coordination of internal and external meetings, delivering training session, feedback & coaching (ADDIE
model)
⚫ Developing HR related trending roles, rules and training the Junior HR
⚫ Accomplishes human resources department and organization goal by completing results as required
⚫ Formulated and presented Standard Operating Procedure(SOP); developed curriculum, prepared circulars
and contents for conducting training on diverse range of topics
Team Mentor & Quality Control Associate - Call monitoring & feedback:
⚫ Partnered with the supervisor to update on performance management issues and recommend assignments,
reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals
⚫ Identified and updated training recommendations to the supervisor based on daily audits for team members
⚫ Assessed team performance and rendered productivity enhancement feedback; conducted feedback and
error counseling and client calibration exercise to align operations to client quality parameters
⚫ Conducted error trend analysis to identify CTQ and provide training inputs based on team and individual
performance
⚫ Assessed and obtained required information from the insurance carrier for resolving issues on unpaid claims
⚫ Interacted with insurance companies for obtaining claim status and reasons for nonpayment of the claims
⚫ Evaluated claims paid for compiling payment details and implementing effective remedial measures based
on identified deviations

Senior Associate - Transition Quality Assurance Jan 2013 – Nov 2016
HR- Team Mentor & Quality Control Associate - Call monitoring & feedback Feb 2010 – Dec 2012
AR Caller Nov 2009 – Feb 2010
Transition Quality Assurance(backup lead) – Client communication
⚫ Functioned as backup lead for internal and external quality auditors in Chennai and remote team, and for
Noida & Coimbatore teams
⚫ Guided the quality team in ensuring compliance to client quality SLA to evaluate quality and quantity of work
produced
⚫ Worked on staff development through performance management, goal setting, training and maintaining
effective employee relations
⚫ Set up internal systems, policies and procedures to align operations to client needs, new developments,
regulations, and reporting requirements
⚫ Interacted with the management, staff and clients for maintaining seamless and qualitative operations aimed
at rendering superior quality service
⚫ Led an internal quality team of 25 members across locations - Chennai, Noida and Coimbatore; managed
certification and interview of internal quality auditors based on contractual parameters
HR - Senior Associate (HR Co-ordinator)
⚫ Managing the recruitment process, furthered by post recruitment activities like issuing offer letters,
appointment letters, organizing inductions, and employee exit procedures.
⚫ Managed day-to-day HR operations; Supervised and coordinated activities of employees
⚫ Compensation & benefits analyst
⚫ Managing employee Time sheet portal and records
⚫ Off boarding and resignation tracker maintenance and also take care of E-exit formality
⚫ Accountable for Employee behavioral and activities, Conducting behavioral training
⚫ Liaising with Operations on recruitment
⚫ Provide administrative support to entire Human Resources Operations
⚫ Preparing Curriculum, Circulars, Memos, Official Letters and other internal communications
Backup Lead:
⚫ Enhanced in creating Job board, social media, One-on-One interview scheduling recruitment
⚫ Creating Job descriptions based on requirement coordinating with Operations
⚫ Organizing end to end interview proceedings from assisting recruitment process, screenings profiles,
executing and assisting in interview process, closure and finalization
⚫ Ownership of End to End On-boarding formalities from recruitment to mobilization
⚫ Conduct Soft Skill Training and communication training for the new joiners
⚫ Assist in payroll preparation by providing relevant data on attendance, Over time, Production & Quality
⚫ Employee and Operations data and records maintenance
⚫ Coordination of internal and external meetings, delivering training session, feedback & coaching (ADDIE
model)
⚫ Developing HR related trending roles, rules and training the Junior HR
⚫ Accomplishes human resources department and organization goal by completing results as required
⚫ Formulated and presented Standard Operating Procedure(SOP); developed curriculum, prepared circulars
and contents for conducting training on diverse range of topics
Team Mentor & Quality Control Associate - Call monitoring & feedback:
⚫ Partnered with the supervisor to update on performance management issues and recommend assignments,
reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals
⚫ Identified and updated training recommendations to the supervisor based on daily audits for team members
⚫ Assessed team performance and rendered productivity enhancement feedback; conducted feedback and
error counseling and client calibration exercise to align operations to client quality parameters
⚫ Conducted error trend analysis to identify CTQ and provide training inputs based on team and individual
performance
⚫ Assessed and obtained required information from the insurance carrier for resolving issues on unpaid claims
⚫ Interacted with insurance companies for obtaining claim status and reasons for nonpayment of the claims
⚫ Evaluated claims paid for compiling payment details and implementing effective remedial measures based
on identified deviations

Senior Associate - Transition Quality Assurance Jan 2013 – Nov 2016
HR- Team Mentor & Quality Control Associate - Call monitoring & feedback Feb 2010 – Dec 2012
AR Caller Nov 2009 – Feb 2010
Transition Quality Assurance(backup lead) – Client communication
⚫ Functioned as backup lead for internal and external quality auditors in Chennai and remote team, and for
Noida & Coimbatore teams
⚫ Guided the quality team in ensuring compliance to client quality SLA to evaluate quality and quantity of work
produced
⚫ Worked on staff development through performance management, goal setting, training and maintaining
effective employee relations
⚫ Set up internal systems, policies and procedures to align operations to client needs, new developments,
regulations, and reporting requirements
⚫ Interacted with the management, staff and clients for maintaining seamless and qualitative operations aimed
at rendering superior quality service
⚫ Led an internal quality team of 25 members across locations - Chennai, Noida and Coimbatore; managed
certification and interview of internal quality auditors based on contractual parameters
HR - Senior Associate (HR Co-ordinator)
⚫ Managing the recruitment process, furthered by post recruitment activities like issuing offer letters,
appointment letters, organizing inductions, and employee exit procedures.
⚫ Managed day-to-day HR operations; Supervised and coordinated activities of employees
⚫ Compensation & benefits analyst
⚫ Managing employee Time sheet portal and records
⚫ Off boarding and resignation tracker maintenance and also take care of E-exit formality
⚫ Accountable for Employee behavioral and activities, Conducting behavioral training
⚫ Liaising with Operations on recruitment
⚫ Provide administrative support to entire Human Resources Operations
⚫ Preparing Curriculum, Circulars, Memos, Official Letters and other internal communications
Backup Lead:
⚫ Enhanced in creating Job board, social media, One-on-One interview scheduling recruitment
⚫ Creating Job descriptions based on requirement coordinating with Operations
⚫ Organizing end to end interview proceedings from assisting recruitment process, screenings profiles,
executing and assisting in interview process, closure and finalization
⚫ Ownership of End to End On-boarding formalities from recruitment to mobilization
⚫ Conduct Soft Skill Training and communication training for the new joiners
⚫ Assist in payroll preparation by providing relevant data on attendance, Over time, Production & Quality
⚫ Employee and Operations data and records maintenance
⚫ Coordination of internal and external meetings, delivering training session, feedback & coaching (ADDIE
model)
⚫ Developing HR related trending roles, rules and training the Junior HR
⚫ Accomplishes human resources department and organization goal by completing results as required
⚫ Formulated and presented Standard Operating Procedure(SOP); developed curriculum, prepared circulars
and contents for conducting training on diverse range of topics
Team Mentor & Quality Control Associate - Call monitoring & feedback:
⚫ Partnered with the supervisor to update on performance management issues and recommend assignments,
reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals
⚫ Identified and updated training recommendations to the supervisor based on daily audits for team members
⚫ Assessed team performance and rendered productivity enhancement feedback; conducted feedback and
error counseling and client calibration exercise to align operations to client quality parameters
⚫ Conducted error trend analysis to identify CTQ and provide training inputs based on team and individual
performance
⚫ Assessed and obtained required information from the insurance carrier for resolving issues on unpaid claims
⚫ Interacted with insurance companies for obtaining claim status and reasons for nonpayment of the claims
⚫ Evaluated claims paid for compiling payment details and implementing effective remedial measures based
on identified deviations

Graduate in Chemistry
Certified Editing & reporting

Graduate in Chemistry
Certified Editing & reporting

Graduate in Chemistry
Certified Editing & reporting