• Managing ADS, DNS & DHCP Server
• Implemented Manage Engine Service Desk, trained the engineers on its usage and importance.
• Played a pivotal role during Office 365 migration and responsible for the administration console of the portal.
• Implemented centralized Email Signature for the organization in co-ordination with vendor.
• Part of the implementation team for ePMS ERP - Property Management Software.
• First level of escalation for users to follow up on their request or inform of a problem for rectification
• Be a mentor to the team and assist them in problem solving and provide guidance and support.
• Providing high quality end-user support ensuring the highest level of customer satisfaction.
• Develop and maintain positive relations with users and vendors.
• Answer and resolve level 1 support issues as well as being the lead on all level 2 and level 3 support calls.
• Manage user accounts in Active Directory and adding to the respective groups.
• Managing the Office 365 portal
• Coordinating with team members to ensure issues are resolved in a timely manner.
• Collaborate with the team in the preparation of machines using image deployment.
• Manage and maintain Aruba Wireless Controller for users they are using wireless devices.
• Monitor and protect all client machine, limit access control using Trend Micro Security.
• Maintain printer Server, MFPs and other network devices and manage printing using print management software Equitrac.
• Managing SAN and NAS storage devices

• Successfully developed images for installing laptops and desktops in less time and quick re - installation of the similar models using Acronis
• Providing remote Support for the external customers through Desktop Central, Team Viewer, Anydesk, Ammyy Admin, Logmein and VNC.
• Providing extensive technical support to entire 050 Telecom Stores in UAE through remote or physically.
• Part of the implementation team for Focus ERP – Trading Software.
• Use Service Desk Manage engine for raising calls and tickets
• Providing help desk, call center and telephonic support to users.
• Assisting the team members in resolving issues and problem solving.
• Handling new client enquiries and acting as the face of the business.
• Take presentations during team meetings / department meetings.
• Be a mentor to the junior engineers and assist them in problem solving and provide guidance and support
• Responsible for installing desktops & laptops (Windows XP, Windows Vista & Windows 7), printers, scanners and software for users and servers for infrastructure team.
• Provide orientation to the end users and team members.
• Managing high severity incidents & co-ordination with multiple teams for resolution
• Liaising with vendors and contractors for setting up project offices as per IT requirements
• Setup and configuring WYSE thin clients.
• Installing and configuring the VPN Connectivity (CISCO VPN).
• Taking backups of servers in project sites and sales offices using Windows Backup
• Update and inform line manager for all issues and solutions
• Controlling MCR (Master Control Room).
• CCTV camera, IP camera installation and configuration of DVR.
• Biometric / Access control installation and configuration.

• Installation, configuring and managing of operating systems. [Windows 98, Windows 2000 Professional, Windows XP, Windows server 2003 & 2008, Red Hat Linux].
• Installation and configuration of Network Printers.
• Installing, configuring and troubleshooting Microsoft Outlook.
• Installation, maintenance and administration of Windows 2003 and XP Clients.
• Installation and Configuration of Windows Operating Systems.
• Installation, maintenance and troubleshooting of Hardware & Software.
• Patching of network and phones.
• Structured Cabling from pulling, termination & patching and labeling.

Electronics & Communication Engineering