Zishan Shafi

Dear hiring manger,

As a passionate airline customer service professional, I am pleased to
submit my application. I have done M.Sc Sociology from University of
the Punjab (Regular) and more then 03 years of extensive experience in
Customer Services make me a perfect contender for this position. I
have worked with the dedication of Fly Dobai,PIA,Gulf Air and Emirates
in SIAL (Sialkot International Airport). Now I’m working with the
dedication of Emirates, Air Arabia, AL-Jazeera and Saudi Airline in
Gerry’s Dnata at Allama Iqbal Intl Airport, Lahore.

Through my hands-on experience, I developed expertise which would be
helpful for me to contribute to your continuing success. For instance,
I am highly skilled in greeting and checking-in guests / passengers,
creating new reservation, assigning seats, issuing boarding passes,
handling customer questions, organizing the safe loading and unloading
of passengers and performing baggage service.

In addition to my experience and personal qualities, I have a solid
educational foundation and a passion for process improvements. I am
extremely enthusiastic about Airline's focus on international travel
and would welcome the opportunity to contribute to your success by
increasing your customer satisfaction, streamlining operations, and
maximizing revenue opportunities.

Please review my attached resume for additional details regarding my
expertise and career achievements. I will follow up to request an
appointment to discuss how my experience and background meet your
needs.

Thank you for your time and consideration.

Last Resume Update May 17, 2019
Address Lahore, Pakistan
E-mail [email protected]
Phone Number +971528893892

Experience

Gerry's dnata
Ground Handling Agent
Nov 2016 - Current

Working as a team with all departments to quickly and efficiently process Customers and their baggage, explain boarding processes to ensure on time departures.
In a current role quick solution skills, equip me to take up new challenge with positive energy.
Accurately and fairly review work performance of Customer Services Agents and ensuring that their Aptitude, Attitude and Attendance meet Company requirements.
Monitor customer safety during boarding and assist customers in a friendly manner.
Provide leadership to Ground Operations employees, with a focus on Customer Service.
By minimizing errors and drawbacks, working to achieve highest possible level of satisfaction in operation.

Education

University of the Punjab
Bachelor
Sep 2013 - Sep 2015

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