CUSTOMER SERVICE CONSULTANT for (romwe.com and shein.com)
●Assisting all customers concern.
●Providing information about the status of the orders.
●Informing customer about any product related concern.
●Giving the satisfaction to every customer’s question.
●Processing refund, replacement.
●Helping customer to choose the right size, and the availability of the items.

●Putting customer’s account data from source documents within time limits.
●Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
●Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
●Answer queries through phones and e-mails and providing of what they need.
●Build customer relationships as part of the sales process.

Key-in accurately pertinent information of an order into the client – supplied application in accordance with the given project specifications.
Checks accuracy of encoded data before proceeding to the next field of order.
Adheres to the channel’s standard procedures and work instructions.
Attends project orientation, job-related training, and/or other company-initiated training when necessary.
Reports all issues encountered with client-supplies applications to immediate superior.
Raise queries to our officers or immediate superior for any unclear instruction of the project.
Provides specified products or documents as requested by our clients.
Develop strong customer relationships and will be responsible to resolve queries of the customers through phone, e-mail and chat within the assigned TAT

Receiving, sorting and counting application forms who are applying for credit cards.
Distributing the application forms to the screeners who examines and validating the customer’s application.
Encoding the basic information of the qualified and unqualified customers.
Answering customer inquiries through phone.
Assisting the credit department to validate the customer’s applications.