IT SERVICES – HARDWARE AND NETWORKING PROFESSIONAL

Consistent performer with ability to excel in a competitive set up

I am a Master of Business Administration (MBA) in information systems from Sikkim Manipal University, having thirteen years and five months of experience. I have done MCSE (Microsoft Certified System Engineer) from R.G. Infomatics and Diploma in Hardware and Networking from Lalani Academy. During my work, gained the core competency to drive for results and work in teams with functional and process expertise and also willing to accept challenges.

Key Skills : POS/System/Server/Hardware/Network Installation & configuration of different server/client operating systems and Windows Servers Active Directory domain services, DNS, DHCP, network peripherals, resolving system hardware issues, Outlook & Email Configuration, Configuring of standalone
and network printers, provide support for end users for resolving IT issues, end users day-to-day support, installation and configuration of switch and router for internet and LAN connection, administration of LAN/WLAN configuration, configuring of DVR/NVR CCTV.

I am therefore taking the liberty of providing you a recent copy of my resume. I would appreciate the opportunity to meet you and discuss career options with you.

I look forward to hearing from you at the earliest.

With regards,

Md Saqib Jawed
Al Nahda
Sharjah, UAE

Career Objective:
Work in a professional environment and develop myself through continuous improvement in line with the overall organizational objective and also to build a career in an organization where I grow on the learning curve and then benefit the organization by growing on the experience curve.

Technical Skills:
 Operating System:
 Microsoft OS: Microsoft Windows Server 2008/R2, 2012/R2, Microsoft Windows XP, 7, 8/8.1 and 10.
 Macintosh OS: Working Knowledge.
 Other Application/Software: MS-Office, Future POS, Maitre’D etc.

 Networking:
 Setting up IPv4 & IPv6 network, troubleshooting and maintenance of LAN/WAN in workgroup and
 domain environment.
 Installing and configuring DHCP, DNS, proxy server, Internet connection sharing and Windows firewall
 configuration.
 Configuring, backup & restore of DVR/NVR & CCTV configurations and data file.

 Hardware:
 PC maintenance, assembling and troubleshooting.
 Utilities & Software’s:
 Antivirus and 3rd party software’s installation, configuration and up gradation.
 Data Backup, Restore & Recovery.

Qualification:
 MBA in information systems from Sikkim Manipal University (2016)
 BSC in information and Technology from Sikkim Manipal University (2014)
 Senior Secondary from National Institute of Open Schooling (2008)

Professional Experience:
HOTBRANDS INTERNATIONAL (HBI) (Dubai, UAE) SINCE-JANUARY-2011
Food and Beverage Company
Designation: Systems Administrator, (From January 2011 to till date)

My job responsibilities in brief include (but not limited to):

 Implementation and administration of Point Of Sale application and hardware across all GCC and India regions & automated the Sales process of the company.

 Involved in the project of Future POS, Urbanbuzz Loyalty and Focus ERP implementation and integration.
 Windows Server: Managing Server Roles & Shares, Building Windows Domains / Domain Controllers.
 Windows Client: Installation/Configuration, Joining Workstation to Domain network.
 Active Directory Users & Computers: Creating & Managing User / Computer Accounts, Managing Account Memberships, Resetting Passwords, & Managing AD OU Structure.
 Group Policy Management: Creating / Managing GPOs, Deploy Software / Files VIA GPO.
 Configuration of E-mail clients & Outlook express.
 Providing remote & face-to-face technical support to users of desktop, notebook, smart phone and tablet devices.
 Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
 Maintaining & escalating accurate records of all issues with resolution and contact details.
 Installation and routine maintenance of desktop, notebook, smart phone, tablet devices and cabling.
 Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
 Such other responsibilities that may be reasonably assigned from time to time.
 Configuring Android, Windows and iOS (Apple) handheld devices and tablets.
 Providing support to PC hardware & software, retail POS and issues related to communication & audio visual equipment’s.
 Looking after the maintenance of the POS Machines, Hardware and network setup.
 Support retail stores network, communication and POS
 Trouble shoot and maintain uptime on HP servers
 Prepare backup strategy and ensure proper backups are taken regularly
 Anticipate communication and networking problems and implement preventive measures
 Develop and conduct various training and instruction for system users on operating systems, desktop applications and communication software and hardware
 Ensure backups are taken and test disaster recovery plans
 Plan and implement network security
 Investigate user problems, identify their source, determine possible solutions
 Managing Monitoring and maintenance of Printers.
 Configuration for File and Print servers and client access in the network.
 Installing and managing applications.
 Provide consulting and IT solutions to business problems.

CAPITAL COMPUTERS (Dubai, UAE)

Designation: Sales Executive, (From July 2009 to December 2010)

My job responsibilities in brief include (but not limited to):

 Determining a client's business requirements and whether the products being considered are suitable.
 Decide whether the software or hardware needs adapting to meet the client's needs.
 Answering any technical questions, the client might have.
 Deal in Hardware and Networking Products.
 Maintaining vendor relationships.

ARYANS IT SERVICE (Kolkata, India)

Designation: Support Engineer, (From December 2005 to June 2009)

My job responsibilities in brief include (but not limited to):

 Inspect and install well-functioning computer networks, connections, cabling & manage components.
 Perform troubleshooting to system failures or bugs and provide solutions to restore functionality and identify bottlenecks to ensure long term efficiency of network.
 Test and configure software and maintain and repair hardware and peripheral devices.
 Evaluate network performance and find ways of improvement.
 Organize and schedule upgrades and maintenance without deterring others from completing their own work.
 Do regular data backups to protect the organization’s information.
 Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
 Set up hardware and install, upgrade and configure software, hardware and drivers to ensure systems remain updated.
 Keep records of repairs and fixes for future reference.
 Offer timely technical support and teach users how to utilize computers correctly.
 Looking after the maintenance of the Hardware and network setup.
 Managing Monitoring and maintenance of Printers.
 Configuration for File and Print servers and client access in the network.
 Installing and managing applications.

Professional Training and Development:
As part of my continuing professional development and training, I have attended technical workshops and other training courses. Key training courses attended:
 Microsoft® Certificate – MCSE (Microsoft Certified System Engineer) on 2009; and
 Diploma in Hardware and Networking Engineering from Lalani Academy (with 80% marks) on 2003/04;

Personal Information:
Date of Birth : 30 July 1980
Nationality : Indian
Marital Status : Married
Language Known : English, Arabic, Urdu, & Hindi