Imran Ali

ART Rotana Hotel
Amwaj Island, Kingdom of Bahrain
Mobile # +973 32135816
E-mail: [email protected]

Profile:
 To Pursue a long-term career with growth-oriented organization to show my ability and built my career.
SKILLS & STRENGTHS:
 MS server 2003/2008/2012
 Active Directory 2003/2008/2012
 Domain Consolidation
 SQL 2008/2012
 SQL clustering
 Locatel/Ancient IPTV System
 FBM / Jana Material Management System
 AVAYA Telephony System
 IP / SIP Telephony System
 Cisco Call Manager
 Cisco / HP / Avaya and Aruba switches and controllers
 Opera (PMS) Hotel Management System
 RMG Digital Signage System
 VMware, VCenter and EMC data Storage System
 Micros 3700/9700/Simphony
 Bayan / Oasys Human Resource Management System
 Spark Recreation Management System
 QEMS Guest Service Management System
 SUN Financial Management System
 iSign Online Check-in System
 Budget, Audit & Inventory of the IT system
QUALIFICATION:
1997 – 2000 DAE (Diploma of Associate Engineering in Electronics)
Punjab Poly Technical Institute, Lahore, Pakistan
Appeared in 3rd year final exam but could not manage to complete the exam due to some family emergency issues.

1996-1997 S.S.C (Science)
Lahore Intermediate Board of Education, Pakistan
PROFESSIONAL TRAININGS & COURSES:
 CCNA online Training from CBT Nuggets
 MS Server 2003, 2008 and 2012 online Training from CBT Nuggets
 SA Server 2003 online Training from CBT Nuggets
 RedHat Linux 9.0 Training Course form Corvet System Lahore, Pakistan
 RHCL Certification Training from Corvet System Lahore, Pakistan
 Certified for OJT (ON Job Training Certificate) by Rotana Hotel Management
 Certified for Destination Leader Ship Training by Rotana Hotel Management
 Certified for Colleagues Performance Review Training by Rotana Hotel Management
CAREER HISTORY:
Aug 2017 – Present IT Officer (In-charge)
ART Rotana Hotel
Kingdome of Bahrain
5* PROPERTY Job Descriptions:

➢ Developing Information Technology Network and Security strategy to align IT objectives and programs to enterprise objectives and strategies.
➢ Overseeing and monitoring the operations of the Information Technology Network & Security to ensure a smooth operation and high availability.
➢ Ensuring technology is accessible and equipped with recent hardware and software to ensure to achieve the highest levels of performance, security, and availability while minimizing the costs and impacts to the operation.
➢ Establishing strategic service provider partnerships to ameliorate service level and support
➢ Developing contingency and disaster recovery plans for all systems to ensure elevated level of business continuity.
➢ Directing, developing and motivating the Information Technology Network and Security Colleagues to ensure efficiency and team work spirit.
➢ Continually seeking opportunities to increase internal & external Guest satisfaction to achieve the Hotel targets in RGSS and RESS.
➢ Developing policy and procedures to guarantee data and assets availability, integrity and security as per the company standards and ensure business continuity.
➢ Preparing and managing the annual operating and capital budgets for Information and Technology systems for cost efficiency and quality control.
➢ Completing and distributing a monthly activity report to Cluster Director of Information Technology for effective communication.
➢ Operating in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
➢ Complying with the hotel environmental, health and safety policies and procedures.
➢ Reporting to (Direct) Cluster Director of Information Technology and Area Voice president of Rotana Hotel Management

Awards & Achievements

▪ Received extra mile performance appreciation letter and score in APR

Projects:

Microsoft SQL 2012 Clustering
VMware upgradation of VM hosts and Vcenter from version 5.5 to 6.5
Active Directory Domain Centralization and consolidation with Corporate office
Migration of servers and workstation with centralized active directory domain
RMG Digital Signage system installation and configuration
Implement and configure the system security as per Rotana Standard
Implement Backup plane for all the databases and VM’s

Jan 2016 – July2017
IT Officer (Pre-opening Project coordinator)
DOWNTOWN ROTANA
MANAMA KINGDOM OF
BAHRAIN 5* PROPERTY

Job Descriptions:

➢ Developing and managing an effective and workable framework for improving Help Desk IT support to provide a professional image and business continuity
➢ Generating periodically reports on customer support issues and evaluate the overall operation to deliver outstanding service
➢ Ensuring that regular trainings are provided to IT Employee and Employees to provide the best level of customer support
➢ Monitoring the Hotel network and communication operations to guarantee a smooth operation
➢ Coordinating with other departments to recognize and solve all their requirements to ensure business and operational continuity
➢ Interacting with IT vendors, external suppliers and other contractual partners to ensure procurement and IT services are delivered in time
➢ Ensuring that technology and systems are well maintained to their maximum performance and availability
➢ Implementing policy and procedures to guarantee data and assets availability, integrity and security as per the company standards and ensure business continuity
➢ Reporting to (Direct) Director of Information Technology

Awards & Achievements

Received Long Service Award for 5 Years with Rotana
Received appreciation letter for successful pre-opening as per Rotana Standard
Received extra mile performance score in APR

Projects:

Supervised and completed the pre-opening successfully
Microsoft SQL 2012 servers Clustering
VMware and VCenter installation and configuration
Active Directory Domain installation and group policy configuration
RMG Digital Signage system installation and configuration
Implemented and configured the system security as per Rotana Standard
Implemented Backup plane for all the databases and VM’s
Supervised and completed the EMC DD/VNXe/Networker installation
Supervised and completed the Cisco Core Switches/Edge Switches/wireless Controller configuration as per Rotana Standard

Aug 2011 – J a n 2016
Cluster Communication & Network Administrator
Alrawda Arjaan / Centro Al Manhal by Rotana
Abu Dhabi, United Arab Emirates
3* and 4* Properties
Job Descriptions:

➢ Developing and manage an effective and workable framework for improving Help Desk IT support to provide a professional image and business continuity
➢ Generating periodically reports on customer support issues and evaluate the overall operation to deliver outstanding service
➢ Monitoring the Hotel network and communication operations to guarantee a smooth operation
➢ Coordinate with other departments to recognize and solve all their requirements to ensure business and operational continuity
➢ Interacting with IT vendors, external suppliers and other contractual partners to ensure procurement and IT services are delivered in time
➢ Reporting to (Direct) Information Technology Manager

Awards & Achievements
Awarded as Colleague of the Month July 2012
Awarded as Colleague of the Year 2012
Awarded as Colleague of Month December 2013
Awarded as Colleague of the month December 2014
Received appreciation letter for the projects supervision
Selected as a Chairman of LIFE committee for both Hotels

Projects:

Aruba Wireless installation with Aruba controller and AP 93H in Alrawda Arjaan in April 2014.
Supervised and completed the Project of Sky Bayan and sky FBM System
Supervised and completed the project of SQL servers Clustering
Successfully supervise and complete the CCTV Milestone project in Centro Al
Manhal and Alrawda Arjaan
Supervised and completed the upgradation of Cisco Call Manager hardware and application from Ver.7.6 to Ver. 8.1
Supervised and completed the upgrading of Micros 9700HMS from MR 6 to MR 11 Supervised and completed the upgrading of Micros 3700 from 4.1 to 5.2.
Upgrading the Nevotek Call Billing system from V/IP Suites 3.1 to Sigma 5

Sep 2008 – July 2011 Cluster IT Supervisor
Embassy Suites and Millennium Hotels
Sharjah, Unite Arab Emirates
3* and 5* Properties
Job Descriptions:

➢ Ensuring the end user systems and application are working fine
➢ Ensuring Daily Backup and system checklist
➢ Ensuring all the guest’s IT related requests solve in time
➢ Creating and managing all application users
➢ Reporting to Financial Controller

Mar 2006 – June 2008 IT Administrator
SEFAM Textile
Lahore, Pakistan
Job Descriptions:

➢ Installing, Configuring & Managing 2003 server as domain controller
➢ Installing, Configuring & Managing ISA Proxy Server 2006
➢ Managing VB Data Bases for Financial and Material
➢ Managing All 250 Clients from Domain controller
➢ Installing and managing all clients with operating system Redhat Linux 9.0 Clients & MS windows XP
➢ Installing, Configuring & Managing Antivirus server and clients
➢ Managing mail demon (POP3) Mail server
REFERENCES:

Available on Request