My degree in Computer Science & Engineering provided me with the strong foundation to pursue work in Computer IT Network. I served as an IT Support Engineer at Cyberlink IT Network Pvt. Ltd., where I provided desktop software and hardware support to a wide range of clients and products, including support for Windows Server 2008 R2 and Active Directory, Windows OS, Microsoft Office Suite, Firewall Protection, handle Anti-Virus console and ERP.

I am certified in MTA (Microsoft Technology Associate) in Networking Fundamentals.
Exam Code 98-366 and Certification Number is H001-0849

Some of my numerous skills include:
• Installing, upgrading and testing vendor-based desktop related software
• Diagnosing, analyzing and resolving user laptop, PC and handheld device software and hardware issues
• Resolved faults as soon as they occurred and escalated critical problems to the necessary authority to be resolved immediately.