American International Group August 2017 – December 2018
(AIG Shared services)
Business Process Associate
Manila, Philippines

Job Description
 Provides Insurance for Airlines and Drones or other remotely controlled aircraft.
 Encoding and analyzing important information in every file.
 Answer non-technical and technical questions regarding company products
 Determines the status of returns, repairs, replacements, orders and delivery schedules in a timely manner
 Anticipate the needs of other office queries

American Data Exchange Corporation March 2015– March 2017
(AMDATEX Service Corporation)
Business Process Associate
Manila, Philippines

Job Description
 Emphasize product features based on technical knowledge of product capabilities and limitation.

 Set up and maintain office files and keep correspondence and reports available for reference to ensure efficiency of operation in the office
 Answering customer queries, giving product information
 Accurate interpretation, compilation, and entering of data in the computer system.
 Proper analysis and verification to ensure data integrity.
 Storing correct information in the desired database locations.
 Completion of the required task within the desired deadline.
 Manage additional responsibilities including troubleshooting, file back-ups, regular updating, and retrieval of data, as and when required.
 Maintain confidentiality regarding the information being dealt with.