IMAN CHOUMAN
Personal Information:
Date of Birth: 4th of April, 1986
Marital Status: Married
Nationality: Lebanese
Contact No# 058 6753300
E-mail: ichouman1986@gmail.com

Profile Summary

A dedicated customer service with over 7 years experience in the customer service industry. Proven track record in resolving and reducing customer complaints and meeting customer service level expectation I am seeking in customer service where my extensive experience will be further developed and utilized in accomplishing to ultimate marketing goals of the organization.

Education and Professional Qualification:
• High School Certificate / Science Section
Bachelor in accounting and Computer for technical institute 2008,
(Holding a Technical Bachelor Certificate since 2005 Computer and Account.

• IELTS CERTIFICATE in University of Saint Joseph (USG).
(Lebanon – Beirut) March 2019

Professional Profile:
• Excellent communication skills focused on understanding customer needs and developing resolutions
• Proven ability to grasp product knowledge to quickly address customer questions and complaints
• Able to stay calm when confronted with angry customers and defuse tense situations
• Problem solving skills and a wise decision-maker
• Excellent planning and organizing and presentation skills
• Proficient in completing all work according to deadline
• Able to work calmly under pressure.

Work Experience​
1. ENBD Bank – UAE, September 2012 till October 2015
Customer service representative
• International account KSA branch: Supporting all customers inquires which is related to their accounts, loans and their credit card. Professional working on Vision Plus, base 24, Finone, Finacle and Siebel CRM Systems.
• Operator Line GHO – (Group Head Office): Answering the local and international customer’s calls and assisting their equerries related to their liabilities with ENBD.
• DFM line – (Dubai Financial market): Assisting Dubai Financial Market customers.
• Emirates Money – working in CRM & LTS system to assist the existing customers with their loans and credit cards and initiate the required leads for the potential new customers.

2. Sharjah National Oil Corporation since 2015 till May 2018 Security Officer & Receptionist.
Duties & Responsibilities:
• Receiving Cheques and document to the profile after I distributed.
• Review incoming memos, invoices submissions & reports in order to determine their significance & plan their distribution.
• Responsible for answering customer queries, problem solving and providing detailed info Assisted in the training of new customer service representatives and associates.
• Organized the workflow to meet customer timeframes
• Performed market research surveys on customer needs and requirements as well as information on new products
• Customer Care Assistant
• Receiving customer’s calls for enquiries, complaints, opinions etc and solve them or direct them to relevant departments for solutions
• Working cooperatively with key team members, clients and vendors.
Languages:

Arabic – Native language
English – Speak fluently, read and writes with high proficiently

Computer Skills:
• Familiar with Microsoft Office & Outlook. (Word, Power Point & Excel).
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Notice: Having driving license in UAE.