Built and maintain strong professional relationship with customers and suppliers (Airlines, hotels, publishers etc) by different modes of communication to ensure flawless functioning of routine operations.
 Develop short term strategies in consideration to the changing business, airline schedules and operational dynamics to ensure high levels of service delivery is maintained to Airlines and hotels.
 Oversee day to day business, analyse data to identify service short falls and develop strategies to avoid recurrence.
 Deliver presentations to customers on new products to further develop business and built company’s financial strength.
 Conduct timely investigations to resolve customers complains by coordinating with different suppliers and operational teams and ensure corrective actions are put in place to avoid recurrence.
 Construct professional responses to customers on service failure and maintain data base.
 Key Account Handling:
Airport Lounges, Hotels, Airlines and Publishers
Part –Time Consultant: Marketing and Sales.
 Identify business opportunities and take lead of managing high profile hotels, airlines, airport lounges and
key business accounts.
 Maximize client relations and handle contract negotiations for new business deals.
 Seek opportunities to grow revenue streams within the account portfolio or with new accounts.
 Analyze details of competitor offering, including specifications, pricing and promotional materials.
 Deliver presentations to new clients on variety of products offered by “To Daily”.

Ensure close professional relationships are established and maintained with all customers, external contacts, including ground handling agencies and airport authorities by different mediums of communication.
 Conduct timely investigations to resolve customers complains by coordinating with different stations throughout the network and which may be complex in nature or long-standing problems that are escalated to the Senior Management.
 Ensure high quality reporting is maintained, issues are raised, communicated to relevant parties and actioned within a timely manner.
 Analyze statistical data to determine the level of customer satisfaction thus providing inputs and suggestions to the head of the department to improve service delivery.
 Mentor fresher’s to deliver a high standard of customer communication.
 Lead a team of customer service executives and ensure that entire workforce follows all laid-down Standard Operating Procedures to deliver enhanced productivity while maintaining the highest standards of Customer Service in a dynamic environment.
 Continuously monitor team performance to ensure communication standards are achieved and customer complaints are timely responded to.
 Drive new systems for enhanced Staff Communication. Constantly analyse the system performance vis-a-vis the operating environment and recommends to the Line Manager, enhancements and or modifications required in the system.
 SME for Jet Catering; Identify on-board catering related concerns through passenger feedback and liaise with catering team for resolution.
 Prepare trend analysis on quarterly basis for internal review.
 Prepare compensation guidelines for Jet catering and perform periodical review to ensure guidelines are up to date.
 Authorize compensations for escalated catering issues.
On deputation as a secretary to CEO – Jet Airways India Ltd. July 2008 – October 2008.
 To manage e-mails and communications for the CEO
 Coordinate with various stakeholders for data gathering
 To coordinate the meetings of the CEO and prepare the MOM.
 To compile data and prepare various reports and presentations as required
 To manage the schedule and travel plans
 To take care of other tasks as assigned by the CEO

Specialized in Marketing