 Maintained strong relationship with the clients.
 Focal point for client’s contact as well as internal coordination.
 Communicated client’s process and procedures changes throughout the organization and closely coordinates with Operations team to ensure understanding and alignment of client program goals.
 Monitored program performance and takes appropriate action with Operations.
 Identified business opportunities and influenced internal and external constituents.
 Provided solutions-focused, performance-based, development-oriented, positive working environment for the project team.
 Responsible for the new projects or new campaign set-up including hiring process.
 Accountable to coordinate all aspects of project set-up, including IT and telecoms, coordination, forecasting, staffing, scripting, reporting, quality measurement, data processing, verifications, and billing.
 Accountable to influence decisions made in how company resources are utilized to exceed client requirements.
 Assisted in billing and Account Receivable management.
 Attended weekly Operations meetings
 Facilitated periodic calibration sessions and business reviews with clients.

 Responsible for recruiting staff, prepares job adverts, checks application
forms, shortlists, interviews and selects candidates.
 Handle employee relations, payroll, benefits, and training.
 Conduct process and policies periodic review and amendments when needed.
 Process Department of Health (DoH) facility licensing registration, renewal and service addition.
 Process data flow and DoH License Registration, Transfer, etc. for all health professional staff of the company.
 Review and assess all documents needed for license processing.
 Recommend to management on process amendments concerning license processing.
 Prepare recruitment and licensing status report.
 Acts as liaison officer for all Data flow, DoH, JAWDA/Tasneef, OSHAD and Daman concerns coordination.
 Conducts negotiations with suppliers, locate sources of supply, obtain price quotations through formal an informal procedure, select vendors and place purchase orders.
 Prepare purchase order form.
 Ensure that that the vendor fulfills the purchase agreement on delivery, delivers the shipment promptly and in good condition.
 Handle all correspondence concerning contracts and purchases, including price adjustments, the return of defective or incorrect materials, additional shipments to fill shortages, purchase order cancellation, and to present claims for shortages and damages.
 Ensure that maintenance of the machines and equipment are carried out on schedule.
 Monitor and ensure up to date maintenance agreement and other contracts related to the operations in compliance with government health entities’ standards.

Prepared the account entries by compiling and analyzing account information, daily cash expenses, payables and receivables invoices.
 Documented, updated and maintained accounting records detailing financial business transactions (e.g., POs, disbursements, expense vouchers, receipts, accounts payable, accounts receivables).
 Compiled data and prepared reports.
 Conducted negotiations with suppliers, locate sources of supply, obtain price quotations through formal an informal procedure, select vendors and place purchase orders.
 Prepared purchase order form.
 Handled, directly with the vendor/supplier, all correspondence concerning contracts and purchases, including price adjustments, the return of defective or incorrect materials, additional shipments to fill shortages, purchase order cancellation, and to present claims for shortages and damages.
 Ensured that maintenance of the machines and equipment are carried out on schedule.
 Monitored and ensured up to date maintenance agreement and other contracts related to the operations in compliance with government health entities’ standards.
 Over-all responsible on project implementation as assigned.
 Prepared project implementation plan.
 Processed DoH Facility Licensing registration and renewal.
 Processed data flow and DoH License Registration, Transfer, etc. for all health professional staff of the company.
 Reviewed and assessed all documents needed for license processing.
 Made recommendations to HR and management on process amendments concerning license processing.
 Ensured that set timelines for all license applications are met and should there be delays real-time coordination with HR and management is done.
 Prepared licensing status report.
 Acted as liaison officer for all Data flow, DoH, Tasneef, OSHAD and Daman concerns coordination.
 Prepared payroll.
 Took the role of Human Resource in the absence of the HR personnel.

Bachelor of Science in Business Administration Major in Management