CHONA MOLETA MENOR
Mobile No.: 055-2406158
[email protected]
Abu Dhabi, UAE
_____________________________

Career Objective:
To utilize my skills towards a challenging career in a growth oriented and leading organization recognizes and values individual contribution of which will provide opportunities for continuing growth and advancement.

Professional Experience:

Emirates Telecommunications (Innovation Group) (07/2013 – 05/2018)
Abu Dhabi, United Arab Emirates
Processing Analyst (Enterprise/ Business Section)

• Ensure all necessary steps (service checklist) for customer’s applications are completed in coordination with Account Manager
• Ensure complete processing of all customers’ applications and requirement received from Account Manager
• Ensure all customers’ applications and requirement service orders are printed with concerned departments such as : Engineering, Billing, etc.
• Ensure all customers’ completed applications are forwarded to the concerned department such as : Billing /Other Regions processing unit for billing advice
• Pro-actively feeds back order/request status (such as : cancelled, completed, pending, etc..) to SDM and Account Manager.
• Pro-actively interact with all related sections to ensure smooth and efficient processing and delivery of customers’ requirements in coordination with Account Manager and Service Delivery Manager.
• Supports Account Managers in the execution of customer action plans. ( i.e. service order processing, Following up internal issues, Generating such reports as required)
• Prepares activity reports to Account Managers, Sales Manager, SDM, and Industry Sales Manager
• Ensure all processed applications’ details are entered in the Data Base within 24HRS
• Take action on printed service orders which require amendment, cancellation for outstanding service orders in coordination with Account Manager.
• Issuing Devices on contract under Personal or Enterprise and VIP customers.
• Updating customer’s document upon expiration
• Assisting customers in the reception on dispatching devices and Simcards that were issued.

Retail Sales Promoter of Samsung Electronics (07/2012 – 04/2013)
Baniyas Carrefour, Bawabat Al Sharq Mall, Abu Dhabi

• Maximize sales and increase sales volume through proper sales execution by educating customer of the product and product promotions.
• Ensuring that a proper level of stock is maintained, and that merchandise is displayed appropriately with proper signage and favorable shelf placement.
• Learn about competitors' products and consumers' interests and concerns in order to answer questions and provide more complete information.

Colour Lines Trading (03/2005 – 03/2011)​​​​
Emirates Cooperative Society, Al Twar – 3 Branch, Dubai, UAE
As Sales Lady / Merchandiser

• Assists to customers’ questions or concerns related to the product and demonstrate good knowledge of the product. Deal with customer’s complaints professionally and with restraint. Close as many deals and transactions as possible.
• Responsible for over-all appearance of the store. Ensuring product availability at all time and achieving sales target of the store.
• Analyzing every aspect of bestsellers, such us; price points, colors, styles and availability to ensure that bestsellers reach their full potential.
• Monitoring slow sellers, taking an action to reduce the prices or set a promotion if necessary.
• Analyzing previous season’s sales and reporting on the current season’s lines.
• Responsible for cash handling and processing payments, sales reporting and product ordering.
• Training newly hired sales staff and providing them tips on handling the customers and persuading them to buy their products.

Avon Cosmetics (2001 – 2004)
Surigao City Philippines
Sales Coordinator

• Understanding and knowledge of the product by attending trainings and seminars to ensure proper assistance and product information and guidance is given to customer.
• Provide support to customer's queries and concerns related to the product and deal with customer's complain professionally to ensure customer satisfaction.
• Introduce new product and sales promotions to attract customers.
• Ensure product availability by properly maintaining and monitoring stock level to maximize sales and achieve targets.
• Maintain stock inventory​​​

Educational Background:

Bachelor of Science in Commerce (1994 – 1999)
Northeastern Mindanao Colleges Philippines

Skills:​​
• Strong communication skills,
• Excellent ability to adapt to difficult situations,
• Detail oriented,
• Capable problem solver,
• Knowledgeable with MS office applications (Word, Excel, PowerPoint)
• Good organizational skills,
• Leadership skills,
• Able to speak basic Arabic language

Strength:
​
• Initiative and result driven individual with high personal and career goals.
• Able to work independently, with minimum supervision and willing to work under pressure.
• Excels at multi-tasking in a fast-paced environment, completing task within time and budget constraints.
• Ability to attend to details.

Personal Details:

Gender​​: Female
​Nationality​​: Filipino
Civil Status​​: Single
Birth Date​​: April 18, 1976
Visa Status​​: Visit Visa