Personal data:
Name: Ahmed Mohamed EL Said
Mobile: +971523086200
Date of Birth: 12/09/1975
Visa Status: Visit Visa
Address: Crescent Tower A- Dubai Production City - Dubai
E-mail: ahmedelsaid7576@gmail.com

Career Objective:
Looking for a challenging and rewarding career in the customer service and sales field in a well-established company, which utilizes and further strengthens my educational, interpersonal and leadership skills.

Work & Training Experience

Egyptian Ministry of Health Alexandria Region 1997 to current
Customer Service Representative

• Resolve customer complaints via phone, email, mail or social
media.
• Use telephones to reach out to customers and verify account
information.
• Greet customers warmly and ascertain problem or reason for
calling.
• Cancel or upgrade accounts. Assist with placement of orders,
refunds.

Venus Jewelry - (July 1993- June1997) Retail sales representative

• Greet customers as they arrive at the store / counter and ask them
how they would like to be assisted.
• Listen closely to customers’ requirements and provide them with
information on available pieces and sets.
• Show customers their desired pieces and provide information such
as setting types, stones and cuts.
• Provide customers with information on prices and any associated
discounts or deals.
• Assist customers in making decisions to buy jewelry pieces or sets
and suggest alternatives and complementing pieces and other
accessories.
• Lead customers through the buying process by boxing, wrapping and
bagging their purchases.

Education:
High diploma - Health Technical institute 1996 – Grade Good
High School – Mubarak military High school 1993
International Computer Driving License 2002

Training courses:
QMT quality management training course
Communications skills
Industrial safety and security & fire protection

Language and Computer skills:
Arabic: Mother tongue
English: Excellent
MS Office: all versions
Windows Computers