AFTAR HUSSAIN
Lapita, Dubai Parks and Resorts, Autograph Collection Hotels
Dubai Parks & Resorts, Sheikh Zayed Road, POB: 334221 Dubai, United Arab Emirates
Mob: +971555392669
Email: [email protected]
Date of Birth- 7th Jan, 1993
Nationality: Indian
To obtain a challenging and responsible leading position in the operation of a hospitality industry, where my past and varied experiences and knowledge would be fully utilized successfully in defining and executing business operations, and in return to make significant contribution to the company, and to the achievement of my career advancement opportunities.
WORK EXPERIENCE

1. AT YOUR SERVICE ACTING SUPERVISOR Oct, 2018 to till date
2. AT YOUR SERVICE AGENT
LAPITA DUBAI PARKS AND RESORTS Oct, 2017 to Oct 2018
Sheikh Zayed Road, Dubai, United Arab Emirate

 Performs all duties at “At Your Service” as necessary.
 Supervises daily AYS shift operations and ensures compliance with all policies, standards and procedures.
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 Assist management in training, motivating, and coaching employees; and serve as a role model. Ensures that all employees have given the proper training that they need in order to do their roles and duties effectively.
 Trains associates in Problem Resolving and maintains high focus of resolving any Guest issues.
 Doing the payroll of the Department at the end of the month
 Answer all internal and external calls on professional manner using brand standard and provide exceptional impression by establishing their needs promptly.
 Take all room service orders being knowledgeable about the offerings. Up selling food and beverage anticipating guest needs.
 As AYS is first point of contact, ensure that all guest needs are established on their first call.
 Being courteous on taking feedback from the guest after delivering the services.
 Have advance operating system knowledge in order to provide flawless experience to our guest.
 Recognizing the Marriott rewards guest, VIP and managing the VIP treatment.
 Always using „LEARN‟ module to resolve the issues being empowered and using compensation guidelines.
 Proper tracking of all requests, preferences, feedback from the guest and providing personalize experience.
 Making every guest’s stay memorable by delivering exceptional experience.
 Building loyalty, anticipating needs always going beyond the resolution to make our guest stay wonderful.
 Assisting Front Office supervisor in managing and running the operation.
 Taking responsibility as a departmental trainer and to ensure that the department is facilitated in order to operate appropriately

3. AT YOUR SERVICE RUNNER

Oct, 2015- Oct, 2017
MARRIOTT HOTEL AL JADDAF, DUBAI

Key Accomplishment:
 Answer all internal and external calls on professional manner using brand standard and provide exceptional impression by establishing their needs promptly.
 As AYS is first point of contact, ensure that all guest needs are established on their first call.
 Being courteous on taking feedback from the guest after delivering the services.
 Have advance operating system knowledge in order to provide flawless experience to our guest.
 Recognizing the Marriott rewards guest, VIP and managing the VIP treatment.
 Always using „LEARN‟ module to resolve the issues being empowered and using compensation guidelines.
 Proper tracking of all requests, preferences, feedback from the guest and providing personalize experience.
 Making every guest’s stay memorable by delivering exceptional experience.
 Building loyalty, anticipating needs always going beyond the resolution to make our guest stay wonderful.
 Assisting Front Office supervisor in managing and running the operation.
 Taking responsibility as a departmental trainer and to ensure that the department is facilitated in order to operate appropriately.

4. HOUSEKEEPING ATTENDANT Jan 2015 to Oct 2016

Marriott hotel Al Jaddaf Dubai

5. HOUSEKEEPING ATTENDANT April 2013 to Dec 2015

Metropolitan place hotel Dubai

 Directly accountable for all duties identified on the cleaner work routine assigned by the Housekeeping Supervisor.
 Performs seasonal or special event project work as assigned by the Housekeeping Supervisor.
 Responsible for collecting guest preferences, updating them in the system and also encouraging my colleagues to collect more preferences and teaching them how to update it.
 Maintains a positive and harmonious relationship with all members of the department and fellow Ladies and Gentlemen.

SKILLS AND KNOWLEDGES

 Strong Communication skills (verbal, listening, writing).
 Innovative.
 Pro-active and reliable.
 Strong leadership skills.
 Able to work alone and within a team.
 Extreme knowledge of PMS (Opera), GuestWare, OASYIS, Microsoft office, GXP, Guest experience platform.
 MICROS, Telephone Management System (AVAYA), ALCATEL and other operating systems.
 Outgoing personality and outstanding guest service skills.
 Extensive knowledge of various Microsoft applications and other office work

ACADEMIC QUALIFICATION AND TRAINING

 Higher secondary
 6 months industrial training from Velvet country Resort, Khandala India

REFERENCES

1. Ms. Sabin Puri
Front desk Manager
Lapita, Dubai Parks and Resorts
Sheikh Zayed Road, Dubai, United Arab Emirates Contact. NO: +97143194000
Email: [email protected]
2. Mr. Rami Massoud
Night Manager
Lapita, Dubai Parks and Resorts
Sheikh Zayed Road, Dubai, United Arab Emirates Contact. NO: +97143194000
Email: [email protected]