· Inform customers and potential customers about the company’s products and services
· Assists customers with their orders and communicate positively in a friendly manner.
· Asks questions to determine, verify and solve problems.
· Researched and suggested alternative products when required
· Effectively resolved customer complaints
· Maintain knowledge of current sales, promotions, policies, exchanges and security practice
· Regularly met or exceeded stated sales goals for our team as well as met all customer satisfaction requirements.
· Was appreciated with certificates for best performance In Peak.

· Upgrade Premier, Advance & Retail customers
· Verify the completeness and accuracy of documentation
· Analyzed and reported any discrepancies regarding missing documents and customer inquiries.
· Prepared reports for management on a monthly and ad hoc basis.
· Deal with Deceased customer accounts
· Index Headers for Mortgage documents
· Reactivation of Dormant account.

· Work in Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets.
· Provide support services to employees with information technology issues involving hardware applications or data.
· Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel, and provide case status updates to management and end-users.
· May be involved in supporting conferences and large training meetings of users in one location. During this time, local support is critical.
· Follow through with customer inquiries, requests and complaints. Forward difficult and non-routine inquiries or requests to appropriate level for resolution.
· Goal and customer service focused. During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.