Aveshah Fernandes

Experienced and Professional Secretary

Aveshah Fernandes.
V-15 Building Cluster Russia,
International City, Dubai, U.A.E.

Cell: 055-1220206
E-mail: [email protected]

Dear Sir,

It is with great pleasure that I am forwarding my application. An experienced professional, I possess exceptional skills, a versatile educational background and extensive work experience in managing projects that enables me to make valuable contributions to your organization.

I am skilled at solving problems and getting the job done in an efficient and timely manner, a highly motivated and committed individual always adhering to high work standards. I have acquired in-depth knowledge of data management, research, writing reports and developing presentations. A results-oriented professional, I possess a strong and unwavering work ethic. I believe in delivering value-added results with integrity and professionalism and I am keen on embarking new challenges and opportunities.

After contributing to the growth and success of different organizations in the past few years, I am seeking new challenges with a company in need of someone with exceptional planning, leadership, and management abilities. Taking command of an operation or project, then guiding it to new performance levels, is my greatest strength.
I know that my proven leadership skills, strong commitment to high ethical and professional standards, and flexibility in devising proactive responses to changing socioeconomic conditions would allow me to make a significant contribution to your organization. In view of all of the above I would be highly gratified if you would consider me for this important position, and I would appreciate an opportunity to meet personally to discuss how my abilities and contacts will be useful and helpful to your company.
I would really be glad given the opportunity to meet with you and discuss my track record and how my skill-set matches your requirements. I can be reached via e-mail at [email protected].
Look forward to your call for an interview.
Yours Sincerely,

Aveshah Antonia Fernandes.

Last Resume Update May 12, 2019
Address Dubai, United Arab Emirates
E-mail [email protected]
Phone Number 0551220206

Experience

DP World - JAFZA
EXECUTIVE SECRETARY
Oct 2017 - Feb 2019

Executive Secretary (Commercial Leasing & Licensing) Act as first point of contact at Corporate Office, proactively and promptly review/track and screen all incoming queries via telephone calls, emails and messages etc Assist VP and Top Leadership in their daily administrative duties and undertake a broad variety of administrative & secretarial tasks that include managing active calendar of appointments/meetings; completing expense reports; composing and preparing correspondence; and compiling documents for meetings etc. Receive high profile Guests /Visitors /Clients at Corporate Office in a professional manner. Provide high-level secretarial and administrative support for internal and external meetings /conferences where Board Members/ Top Leadership of the company are involved. Prepare agendas, co-ordinate with external bodies/other departments, prepare presentations /minutes of meeting, and ensure follow-up actions as required. Maintain records of all confidential/restricted documents and ensure their safe custody Assist in arranging detailed business travel plans, itineraries for VP/Top Leadership and Employees including their travel visa, air ticket and lodging /hotel accommodation etc. Act as In-charge for Corporate Office Reception area, Other offices, Board room and co-ordinate with Admin/ Maintenance Dept for their regular upkeep and maintenance. Keep a track of Passport/visa/Insurance expiry details of all Board of Directors/Top Leadership and their families and advise HR Dept for timely renewal. Liaise with Property Dept for arranging local conveyance and organize JAFZA Entry passes for Clients/Visitors. Administrative support to the Government Relations Department, including telephone support, arranging meetings or appointments and organising calendars. Assist in coordinating all requirements between the VP and internal departments. Access and manage the VP’s mail, email, calendar and telephone functions and ensure that all correspondence is handled and priority items are processed in a confidential manner. Develop monthly reports and maintain a database of projects reviewed by the department and the status of each project and manage stock items and control inventory Draft letters/emails to government bodies and various other departments in the organization. Liaise and coordinate with other DP World departments/Jafza entities and regional offices in order to maintain business functions and process the departments’ invoices including follow up with finance. Prepare travel expenses, petty cash, entertainment and general expenses.

Emaar Properties PJSC
Executive Secretary and Customer Care Coordinator
May 2014 - Oct 2015

Providing customers with high level of service and ensuring all incoming letters are acknowledged. Assisting Senior Manager and Director in their daily administrative duties and undertake a broad variety of administrative & secretarial tasks that include managing active calendar of appointments/meetings; completing expense reports; composing and preparing correspondence; and compiling documents for meetings etc. Maintain smooth functioning of the office through variety of secretarial and administrative duties. Handling office schedules, coordinate & schedule meetings and visits, organize business travel requirements & Office files, preparing and collating reports for management, answer/route telephone calls and performing other essential administrative tasks. Ensuring all correspondence and relevant information dully updated in oracle. Drafting, preparing, executing ‘Approval Forms’ and collecting the evidence in the file to support the forms for customers in line with the policies & procedures for management appproval. Maintaining accurate customer history in oracle via’ Interactions and Service Requests’ in accordance with customer care procedures and completing assigned tasks within given deadlines Preparing and drafting letters or correspondence that needs to be sent to customers.

Emaar Malls Group
Senior Supervisor Customer Care
Dec 2009 - Apr 2014

Senior Supervisor/Artistic Trainer - Customer Care Supervisor & Trainer
Designing, Developing, evaluating trainings and effective induction and development programmes based on both the organisation and the individual needs.
Delivery of the end user training at the appropriate level.
Assisting line managers and trainers solve specific training problems, either on a one-to-one basis or in groups. Attending meetings, relevant courses and conducting Appraisals.
Supervising the customers and employees inside the activities in the assigned theme-park establishment.
Opening crew of Entertainment, Educative Theme Park specialized in the well being of Child Care
Constantly dealing with multi nationalities and catering for their needs
Manager in charge of (approximately 30 staff) and incharge of yearly events plan for the Artistic Department.

Adv. V.S. Parab
Junior Advocate
Aug 2009 - Nov 2009

Responsibilities: Junior Advocate : Appearing and Assisting in Civil and Criminial Matters
Drafting of Legal Contracts / Documents, Deeds of Sale, Will, Marriage and Divorce Contracts
Legal Advice, Legal Research, Administration and Legal Aid

Adv. V. S. Parab
Legal Secretary / Paralegal
Jul 2008 - Jul 2009

Para-Legal cum Secretary under Senior Advocate (Adv. Vilas S. Parab) ) Goa - INDIA
July 01, 2008 – July 31, 2009
Drafting Correspondence, Settlement Agreements and other documents such as Mortgages, Deeds of Sale, Contracts, Appeals, Wills, Pleadings, Divorces, Marriage etc. Conducting Legal Research on relevant laws and Judicial Decisions, Regulations and Legal Articles. Investigate the facts of a case, organize, present the information and office administration. Assist in preparing Briefs, Pleadings, Appeals, Wills, Contracts, Affidavits, Legal Arguments, Assistance in the Courtroom and Corporate Meetings as well as preparation for Trials. Cross Checking information, credibility and seeking Witnesses to testify at Trials, Para-Legal cum Secretary under Senior Advocate (Adv. Vilas S. Parab) ) Goa - INDIA
July 01, 2008 – July 31, 2009
Drafting Correspondence, Settlement Agreements and other documents such as Mortgages, Deeds of Sale, Contracts, Appeals, Wills, Pleadings, Divorces, Marriage etc. Conducting Legal Research on relevant laws and Judicial Decisions, Regulations and Legal Articles. Investigate the facts of a case, organize, present the information and office administration. Assist in preparing Briefs, Pleadings, Appeals, Wills, Contracts, Affidavits, Legal Arguments, Assistance in the Courtroom and Corporate Meetings as well as preparation for Trials. Cross Checking information, credibility and seeking Witnesses to testify at Trials, Acquiring Affidavits and other Formal Statements that may be used as Evidence in Court. Scheduling events, filing and filling out legal documents, answering telephonic calls. Arrangements for Meetings, Footwork for the Attorney and support in work.
Acquiring Affidavits and other Formal Statements that may be used as Evidence in Court. Scheduling events, filing and filling out legal documents, answering telephonic calls. Arrangements for Meetings, Footwork for the Attorney and support in work.

Coco Do Mar Boutique Resort
Front Office Executive
Nov 2006 - Mar 2008

Opening/closing procedures, handling Check-in formalities and checking reservations.
Responsible for preparing duty roster and selection and training of Front Office Personnel
Performed duties of Duty Manager, Inventory, Cost control and Checking Invoices.
Setting standard of performance and ensuring maximum guest relations and guest satisfaction.
Providing Excellent Customer Service, dealing with Foreign Exchange and Telephone Operating.
Guest Relations and Room Service Operation and maitaining proper functioning of housekeeping

Education

V.M. Salgoancar College of Law
Bachelors in Law - Criminology - L.L.B
Jul 2004 - Apr 2008

Bachelors in Law - Criminology - L.L.B

St. Xaviers College
Bachelors in Commerce - Business Management - B.Com
Jul 2001 - Apr 2004

Bachelors in Commerce - Business Management - B.Com

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