An educated IT professional and Microsoft Certified Solution Expert and experienced Software, Hardware and Networking professional, with over 10+ years of experience in software implementation, customer support, hardware and software support, troubleshooting, repairing and installing, Networking, I feel like my leadership and technical skills are a great match for the qualifications you require.
In my most recent tenure as a Support head for visionsoft Technologies, a company focused on educational and hospitality product software solutions, I have successfully led the Support department which consists of Customer Satisfaction, implementation, requirement gathering, installation, configuration, Training, Support, and acts as the mediation between the Technical Team and the customer.
-A few of my qualifications for this position include:
Demonstrated effectiveness in maintaining customer satisfaction level, overcoming problems, and retaining the customer with the company, analyzing client systems to identify technology gaps and structure quality solutions that increase productivity, reduce costs, avert systems failure, and heighten risk management capabilities.
-An excellent knowledge of Microsoft systems and products, including a comprehensive grounding in Internet & Network problems included LAN, Internal & External Modems, Switches, Routers, IP Addressing and DNS.
-A Bachelor of Science in Information Technology from BAM University.
-Superb leadership and communications talents, leading by example to instill enthusiasm and project ownership in team members.
-Eager to utilize my IT project management talents to support corporate clients across multiple industries.