 Account receivable management for Hospital billing and professional billing cycle
 Guide team to reduce AR aging and optimize collections
 Manage day-to-day activities with team.
 Respond to clients on any process related queries and manage 1st level escalations thru Skype and Email.
 Identify trends within the portfolio to aid collections and improve the productivity.
 Perform quality check on the A/R follows or EOB denial analysis work done by the team before it is sent to the clients.
 Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
 Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc
 Develop processes to improve productivity and quality of the team.
 Supervise and train junior staff or new trainees and encourage good A/R follow up skills and work ethic.
 Participate in the new pilot’s projects & work towards proper transition of knowledge to team.
 Work with managers to resolve any personnel problems or conflicts that may arise in the team.
 Insurance Benefits Verification for Hospital Billing (Ortho, Spine, Pain Management and Anesthesia).
 Insurance Auth for Same Specialties of Verification.
 Arbitration Process for unpaid Bills.

 Played a key role in posting the EOB’s (Explanation of Benefits) and ERA (Electronic Remittance Advise) for the payments received from insurance carrier to the accurate patient account.
 Calculate and post receipts to appropriate general ledger accounts and verify details of transactions, Such as funds/ payment received and total account balance.
 Used to work on rejections of a claim submission of a patient to the carrier/ Insurance company.
 Worked on Non Callable / Non AR Claims which we could take action through website.
 Handled claim transmissions. Such as Electronic filing, Paper Submissions and even worked on faxing the requested information from the carrier/ insurance in order to process the claim for the patient.
 Performed patient eligibility check through website. In order to get the claim processed without any more complications.

 Played a key role in reviewing the financial documents and patient demographics processed by the US doctors and worked as per the business rule defined by the Clients
 Performed regular standard tasks by creating the Charge Entry for the New/ Existing patient visits for the submission of the claims to insurance
3rd Page
 Responsible for accounting the payments received from the insurance company to the accurate patients account / case
 Maintained patient records, Patients demographics details, Collecting Insurance details and accounting EOB documents through the client application.
 Routine communication with supervisors relating to financial closer, issues and deliverables.
 Acted as team player by providing required inputs on time to enable the team to process the task efficiently.
 Handled claim transmissions. Such as Electronic filing, Paper Submissions and even worked on faxing the requested information from the carrier/ insurance in order to process the claim for the patient.
 Performed patient eligibility check through website. In order to get the claim processed without any more complications.

 Worked as CSA for one of the well-known network for Vodafone and Idea cellular Network.
 Managed large amount of incoming calls by identifying and accessing customers needs to achieve satisfaction.
 Build sustainable relationship and trust with customer accounts through open and interactive communication.
 Provided accurate, valid and complete information by using the right methods/tools.
 Handled customer complaints, Provided appropriate solutions and alternatives within the time limits; follow-up to ensure resolution
 Kept records of customer interactions, process customer accounts and file documents by following communication procedure, guidelines and polices.

Bsc In Computer Science

Diploma In Computer Science