SANISH MOHAN KODERI
Commerce Graduate with 9 Years UAE experience in Banking Operations & Customer Service

Email: Sanish_papa@yahoo.co.in
Mob: +971-558640817
Visa Status: Visit

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OBJECTIVE:

To employ my professional skills and attributes for the best benefit of the Organization and towards self-development.
ATTRIBUTES

1. Work experience in Card Operations (Issuing & Acquiring), Merchant Settlement, Card Disputes, Inventory Management, Accounting & MIS.
2. Excellent Analytical & Communication Skills.
3. Ability to rapidly learn new concepts together and execute them with ease under pressure.
4. Enthusiastic, Self-motivated, can work excellent individually, independently and also within a team.
5. Excellent knowledge/skills on computer.
 Professional Experience:

I. Anand Associates (Tax Consultancy Firm) : Accounts Officer (Jul 2018 to Nov 2018)

 Taken care of end to end accounting tasks of 300+ clients (Business & Individual) with daily, weekly, fortnightly & monthly recon.
 Preparation of reports like receivable / payable, variance, position analysis as requested by the clients.
 Continuous guidance to clients on various accounting & tax related queries.

II. Abu Dhabi Islamic Bank Merchant Services (ADIMAC): Officer- Merchant settlement & Reconciliation - Checker ( Aug 2016 to Jan 2018)

 Ensure merchant onboarding is done with all documents as per SOP and necessary OMNI / Match checks.
 Manage merchant queries / complaints related to settlements and ensure closure within TAT.
 Running system EOD & processing outgoing files to all schemes. Ensure system EOD is run accurately along with all pre/post checks and abnormalities raised & issues tracked.
 Preparing DCC settlements from all major schemes.
 Reconciliation of all accounts, clearing all outstanding entries on timely manner with due investigation with IT & schemes.
 Ensure accuracy in posting all vouchers like settlements, month end entries etc.
 Following SOP deadlines for Ops procedures & highlight all risk within departments to meet internal / external audit requirements. Ensuring an error free month, year for audit purposes.
 Closely worked with IT / schemes for new system enhancements.
 Providing support for new projects & performing UAT / Tests for fixes enhancements of new products.
 Reprocessing scheme rejections within the timelines to ensure ZERO operation loss.

III. Tata Consultancy Services ( Mashreq Bank) : Lead Associate – Merchant Settlement – Checker (March 2016 to July 2016)

 Manage offshore team in handling different activities, monitoring their performance through sample checks & provide training and feedback for improved performance.
 Manage merchant queries / complaints related to settlements and ensure closure within TAT.
 Performs Checker Activity for the below processes:-
• Merchant Setups (New & Addition).
• Financial & Non-Financial Amendment & Modifications.
• Reactivation & Deactivation.
• Refunds & Restorations.
• Merchant / Vendor Pay outs.
• Helpdesk Emails & Calls.
• Reconciliation of various GLs & Other Merchant Maintenance Activities.

IV. Mashreq Bank :

A) Senior Officer in Dispute Resolution Unit, Card Operations (October 2013 to March 2016)

 Taken care of acquiring disputes (Retrieval Requests) received from the associations (Visa / Master card) and merchant recovery process.
 Monitor, assess, inspect, and act in response to disputes and ensure fulfillment within time frame.
 Efficiently research and present proof to authenticate transactions by coordinating with merchants.
 Contacting merchants to collect the documents and validate the authenticity of charges.
 Manage activities like reconciliation of accounts, Voucher preparation, tracking Account hold / release etc. in merchant debit process.
 Dispute closure with letters to card holders.
 EDMS case creation.

B) Senior Processor in Merchant Settlement, Card Operations (May 2012 to October 2013)

 Actively participated in process outsourcing activities, provided support to offshore team in handling different activities, monitoring their performance through sample checks & provide training and feedback for improved performance.
 Manage merchant queries / complaints related to settlements and ensure closure within TAT.
 Evaluate/Process merchant set ups, refunds, restoration, deferred / DCC pay out, supporting UATs etc.
 Daily inventory management (POS terminals & Accessories) & reconciliation.
 Co-ordinate with other units, relationship managers, branches etc. to close cases on timely manner.
 Manage escalations/client complaints on timely and prompt manner to ensure client satisfaction.
 Reconciliation of various internal accounts, payments, vouchers preparation etc.

C) Sr. Business Banking Advisor in SME contact Centre from Sep 2011 to May 2012.

 Assist business banking clients with queries on Balance & Transactions, status of service and maintenance requests.
 Provide technical support for various online banking and IVR related queries.
 Provide end to end service to the customers and follow up on the status of inward & outward remittances.
 Provide assistance with trade related queries like LC's, Collection documents, Bills etc.
 Follow up with back office departments, branches and RM's to process client requests within mentioned TAT.

D) Sr. Personal Banking Advisor in Direct Banking Centre from Oct 2008 to Aug 2011.

 Interact with customers over the phone to understand their banking needs.
 Capture & report customer's feedback towards continual product development.
 Provide excellent customer service to achieve customer's loyalty.
 Converts sales opportunities in order to meet financial targets.
 Clarify and explain to client about the banks services, process and different products.
 Providing advice and prospective solutions to the new PBA's; on how to handle customer's queries & complaints.
 Assisting Team Leaders & Floor Support Officers in closing the customer complaints / service requests within the prescribed TAT.
 Taking initiative to provide feedback to TL / ATL about the various concerns of the team like quality, productivity. Floor/team handling in the absence of supervisor.
V) Daniel Group of Firms as Accounts Manager from Mar 2008 to Jun 2008

Taking care of all accounting tasks of the various firms like:
 Jet travel & Tours: IATA Approved Travel Agency.
 Dadwings: Samsung Direct To Customer Centre.
 Emmanuel Electricals: Deals in electrical contract work & labor supply.
 Noons Communications: Reliance Communications Franchisee.
VI) Superior Wiping Solutions Co Pvt Ltd, Chandigarh as Accounts Officer from Jun 2005 to Dec 2007.
 Preparation of 'MIS' - Reports on Sales, Recovery, Stock, Cash reconciliation status at branches on daily, weekly & monthly basis to the Top Management including CEO.
 Preparation of Sales & Recovery targets and monitoring.
 Responsible for submitting the Financial Statements on monthly, quarterly, half yearly & annually to the top management.

Educational Qualification:
2002-2005 - Graduate in Commerce from Calicut University, Kerala, India.

Computer Proficiency - MS Office (Access, Excel, Word, PowerPoint, Outlook), Tally (6.3 & 7.2 version).

Banking Applications - PCI systems (Visa / MasterCard), Prime, Flex Cube C.R.M., Select, Postilion,
CTS, EDMS, Suntech, Iris, Oracle, Banc24, Banksys, Base II sys & Cybertech.

Trainings attended - Shariah Certification, Information Security, Anti-money Laundering,
Fraud Awareness, Advanced Excel.

Personal Details

Date of Birth : November 14, 1984
Gender : Male
Marital Status : Married
Nationality : Indian
Languages Known : English, Hindi, Malayalam & Tamil