I am proficient with dealing with Customer complaints and have previously developed Complaints resolution programs as well as training for staff to deal with the difficult customer.

I am a clear communicator with excellent verbal and written skills and experienced with working in high pressure environments. I plan and prioritise well and have a nurturing approach that brings out the best in people, particularly in staff development, mentoring, training, coaching one on one and groups as well as end to end performance management. As well as this, I am experienced with setting career progression type programs that develop staff to the next level and assist with retaining valuable people.

I can create and manage multiple budgets as well as ensuring workflow is maintained and targets are continually met.
I am proactive and will lead the charge to look for ways to improve on efficiencies including leading process and procedural improvements and staying ahead of trends where possible.
I listen, I learn quickly and then work together to implement.

Jax Lynne