 Receiving and assisting clients who walk in or call for vehicular accidents and compiling their documents before handing over to Service Advisors, in charge of reception duties.
 Organizing reports from reception data such as client information.
 Responsible for receiving and costing jobcards with the use of the SAP system and tallying each with given LPOs from insurance- cost clerk control.
 Assigned with creating memos and reports for administration, as well as attendance and office management.
 Arranging and preparing Bodyshop overall reports in regards with targets and individual employee performance efficiency and incentive.
 Monitor client feedbacks for better service.

 Promoted from Customer Care within 6 months of joining the company to Training Lead, responsible for training newly hired candidates to Customer Care.
 Designed the training module for Customer Care, with focus on client relationship. This includes classroom training, where candidates are given lectures on call flow, eMail writing, and note taking.
 Trained hired candidates using the English language as medium, with strict emphasis on Communication (grammar, tone, accent) and Written (grammar, spelling) skills.
 Developed successful trainees to be exceptional as their roles as Customer Care Officers, who are now providing qualitative service to the company by making sure that they establish good professional relationship with existing customers of different accounts.
 In charge of eMailing clients on a daily basis and taking customer calls to ensure good customer experience.
 Handled files for the team and maintained organized data using tools such as online CRM.

Magna Cum Laude
Extemporaneous speaker
Writer