Public Profile

Mohamed Ibrahim Radi
motor Claims Senior Officer (assistant of motorclaims manager)
Daman Islamic insurance(Qatar insurance company group)

1. Contact details:
E-Mail: [email protected] (preferred contact)
Mobile: +201030826059

Chartered Insurance Institute member :001701484A
Cii certificate studying in progress

Summary
•I’m a Mechanical Engineer I involved in maintenance, service and motor claims as I feel myself into this type of activity.
•Fluent in Arabic, English and fair in French.
•Highly successful in defining company direction, achieving goals and optimizing business whilst delivering the highest standards in the competitive market.
•Skilled in optimizing team potential through deliver development solutions.
•I believe I have the right skills to bring useful ideas to a problem, communicate those ideas effectively and play apart in bringing them to fruition. And while there are many skills and approaches I’m not yet familiar with, but I believe I have the self-motivation and determination to gain more experience in real-world practices and skills,
•Ability to work under stress, able to learn new tasks quickly and for sure target approach.

Experience
• Senior motor Claims Officer(assistant of motor claims manager)
• Daman Islamic insurance(Qatar insurance company group)
May 2015 – jan 2018
Overall in charge/supervisor of the Motor Claims Department, Handling claims, Servicing internal/External customers, Handling the team of 15+ staff, Supervising/Monitoring their performances.
-Played a pivotal role in the startup launch of the claims department.
-Introduced daily reporting Modules for claim handlers to gauge the daily output and performances
-Servicing internal and external customers.
-Looking after all the customer complaints and queries and replying to them in amicable manner as per the policy and company Terms and conditions.
-Heading the team of 15+ of claim handlers, Surveyors and claims clerks.
-Monitoring of proper handling for all walk-in customers and queuing system.
-Handling all escalation calls at the call center and resolving them.
-Surveyor Tracker was introduced to track the surveys at various agency coupled with the agency average repair cost.
-Training and development of the team, arranged training sessions, garage visits for the claim handlers.
-Closely interacted with underwriting team and suggested them with the revised wordings to avoid adverse claims experiences.
-Reinsurance reports to the Head office managed
-Internal QATAR claims reporting, garage business and follow up for yearly rebates etc.
-Closely coordinated with other Departments like Marketing, Underwriting, Finance etc.
-Negotiated discounts on various claims to reduce the claims outgo.
-Garage implementation process with the Grading tool was one of the key initiative to bring the transparency in the implementation process.

-Coordinating with Legal department for third Party Bodily injury/Death claims, referral and -coordination with the claimant.

-Signing credit notes of Agency/Non agency claims.
-Handling claim related queries raised by customer/broker.

-Approving LPO's/work order.
-Handling Major loss, Total loss/Cash loss claims.

• MOTOR CLAIMS OFFICER
• Daman Islamic insurance(Qatar insurance company group)
April 2012 – April 2015 (3 years 1 month)Qatar
- involved in managing a claim from beginning through to settlement.
- providing advice on making a claim and the processes involved;
- processing new insurance claims notifications;
- collecting accurate information and documents to proceed with a claim;
- analyzing a claim made by a policymaker;
- guiding policyholders on how to proceed with the claim;
- contacting trades people from a network of approved professionals and arranging for them
to make repairs on the policyholder's property;
- monitoring the progress of a claim;
- investigating potentially fraudulent claims;
- identifying reasons why full payment may not be made;
- ensuring fair settlement of a valid claim;
- building relationships with loss adjusters, forensic accountants and solicitors, as well as
other legal/claims professionals;
- ensuring the customer is treated fairly and that the customer receives excellent service in
accordance with industry and company guidelines;
- involvement in loss adjusting activities and in legal discussions relating to settlement;
- seeking legal recovery of monies paid out;
- managing a team of claims handlers (at managerial level);
- taking responsibility for productivity and profit;
- adhering to legal requirements, industry regulations and customer quality standards set by
the company.
• MOTOR CLAIMS ADJUSTER
• Daman Islamic insurance(Qatar insurance company group)
2011 – 2012 (1 year) Qatar
- Estimate parts and labor to repair damage, using standard automotive labor and parts-cost
manuals and knowledge of automotive repair.
-Review repair-cost estimates with automobile-repair shop to secure agreement on cost of
repairs.
-Prepare insurance forms to indicate repair-cost estimates and recommendations.
-Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or
interior damage.
-Arrange to have damage appraised by another appraiser to resolve disagreement with shop
on repair cost.
-Determine salvage value on total-loss vehicle.
-Evaluate practicality of repair as opposed to payment of market value of vehicle before
accident.
• eastern province workshops in-charge (Khobar and Dammam)
HANCO rent a car (Khobar – Saudi Arabia
September 2010 – 2011 (1 year) Saudi Arabia
Directs and coordinates activities concerned with acquisition of automotive equipment and operation and maintenance of automotive fleet repair and storage facilities by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
-Coordinates activities of personnel conducting research and testing program on automotive equipment considered for acquisition based on such factors as operational performance, costs of operation and maintenance, operational safety, and compliance with environmental laws and regulations.
-Reviews and submits staff proposals for modifications to vendor or manufacturer.
-Directs procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities.
-Coordinates automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.
SUPERVISORY RESPONSIBILITIES
Manages total of nearly 50 employees (team leaders , mechanics , electrician , store keepers , assistant store keeper , receptionist , drivers ,cleaners, car washers ) in the Automotive Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• service advisor
MYNM (BMW, MINI COOPER & ROLLS ROYCE) JEDDAH BRANCH.
June 2009 – December 2010 (1 year 7 months) Saudi Arabia
Explain the maintenance that a car may need, give price estimates and make suggestions about future work.
-Handling enquiries
- Answering incoming calls
- Offering customers products and services
-Performing administrative functions
-Updating client accounts
-Processing customer correspondence

SKILLS:
-computer literate
-Handling customer queries
-Providing excellent customer service
-Oral and written communication
-professional and flexible
-Managing stress
-Resolving problems
-driven and positive
-Managing multiple tasks
-Meeting targets
- Administration and organization
-sales oriented
• : TECHNICAL ADVISER FOR JEEDAH BRANCH AND WARRANTY ADVISOR FOR ALL THE KINGDOM OF SAUDI ARABIA.
Peugeot service center (alyoumin company) Jeddah branch
February 2009 – June 2009 (5 months)
-Main responsibility is to take the lead in developing strategies and plans also handling all warranty job cards and warranty parts and communicating with Peugeot warranty dept. at France and South Africa.
-develop proposals, assess organizational, technical and training needs & can develop training materials.
-Develops reviews, adapts, disseminates, and utilizes training curricula, training materials, and other materials to build the capacity of staff.
-Disseminates best practices at regional and international professional meetings. -Advise on curriculum development in all areas technical.
• training
Training
2003 – 2006 (3 years)
- Training for 1 month at elessa for cars and service centersat elMansoura (Daewoo and speranza motors) .
-Training for 1 month at kastour for buses service centers at elminia (MAN and Nissan diesel motors) .
-Working for 8 months at MAN diesel service center.
- Training for 10 days at Abo Gghalli BMW service center (BMW & MINI COPPER MOTORS).
-Customer adviser job handling course from RTC PEUGEOT.
- Handover and delivery course from RTC PEUGEOT.
- Training using web training site of PEUGEOT MOTORS.
- Training using web training site of BMW&MINI COPPER MOTORS.

Languages
• English
Professional working proficiency
• Arabic
Native

Skills
• Microsoft Office
• Automotive
• Engineering
• Microsoft Word
• Pro Engineer
• Microsoft Excel
• Teamwork
• English
• Customer Satisfaction
• Strategic Planning
• Customer Service
• Negotiation

Education
•
Minia University
Bachelor of Engineering (B.Eng.), Mechanical Engineering
2001 – 2006
•
Minia University
Bachelor's Degree, Mechanical Engineering, automotive engineering, pass
2006
November 2006, B.S.C in mechanical Engineering, (automotive Department), From Minia University, faculty of engineering, Minia, Egypt (AS A PERIOD OF 5 YEARS)
Accumulated Grade: Pass. 59.0%
Project of graduate: good (petrol engine overhauling)