Professional Objective:
As a successful & accomplished Marketing Supervisor, I am extremely enthusiastic to advance my career & explore new challenges. To play an integral executive role in the future development and success of a multicultural organization, where my high level of commitment and diversity of 10 years' experience & strong competencies are utilized to consistently deliver outstanding performance results that are aligned with corporate goals & objectives. Never losing focus on achieving & maintaining exceptional high levels of customer satisfaction

Achievements:
 To increase customer satisfaction, I imparted comprehensive training and analysis on NPS (Net Promoter Score), which resulted incremental jump from -10 to 30+ within 12 month.  Successfully executed aftersales campaigns with two fold objective, one successfully increase retention by retrieving lost customers in 41 aftersales facility and the second one generated revenue of a proximately 2,900,000$ per year.
 Successfully introduced automation and helped increase call center efficiency (call files)
 Provided quick win solutions to overcome system limitations and provide CRM team information at their fingertips.
 Introduced new features in system which improved KPI measurements of NPS (conversion ratio)
 Intelligent filtering of hot leads by using SMS links.