• Identifying and making contact with new prospective clients.
• Promoting the image of the company as a leader in technology services.
• Highlighting the benefits of the company’s software products and services.
• Provide detailed information about functional specifications of products marketed by the company
• Communicate and possibly network with customers to promote products and upgrades of software products.
• Help design promotional materials.
• Attend to customer queries.
• Provided prompt service and ensured customer satisfaction

• Working with Registration Department:-

o worked with IAT team to Analyze the functional specification to implement Banner Registration System for student support service department since 2010 with International Turnkey System team
o Support all student information system functions including but not limited to scheduling, grading, enrollment, attendance, & discipline.
o Manage user accounts, security setup and custom screens.
o Provide accurate reporting of student data
o Provide training for Student Information System end users.
• Taking staff/clients through a series of actions, either face to face or over the telephone.
• Installing and configuring computer hardware, operating systems and applications.
• Troubleshooting system and network problems, diagnosing and solving hardware/software faults; replacing parts as required.
• Providing support, including procedural documentation;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call -outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);
• Create, update, and maintain the complete and up -to-date inventory records of all computer equipment's.
• Create, update, and maintain site pages for digital signal system, using Flash, Via Builder, and Info Caster software. Provide technical support for usability issues and any problems, as needed
• Implement, maintain the Attendance/door access system and provide prompt troubleshooting of any system faults and duly negotiate with the vendor, Issuing of Attendance /access cards for employees and give privileges according to Management Heads, Create reports and provide support to HR department, Backup the database.

• Lead discussion sections, tutorials, or laboratory sections.

• Evaluate and grade examinations, assignments, or papers and record grades( worked in Blackboard system for making online exams)

• Inform students of the procedures for completing and submitting class work, such as lab reports.
• Provide assistance to faculty members or staff with laboratory.
• Schedule and maintain regular office hours to meet with students.
• Take class attendance, and maintain attendance records.
• Attend lectures given by the instructor whom they are assisting (Project Management worked on( MS project), Internet Application (HTML and JavaScript), System analysis, System Design (UML), Programming (C and Visual Basic), Advance Business Programming (Java).
• Perform other duties as assigned by the lead instructor or Head of the Department

Recipient of Certificate of Recognition for academic achievement for 7 consecutive semesters from UAE University