Varun Sundarraj
Desktop Support Engineer• Hardworking and result oriented professional offering 2.3 years of experience across various companies Wipro, DXC Technology.
• Demonstrated strengths in understanding the client's mandates and meeting their System requirements, drawing up career progression/ succession plans, employee relations and retention, grievance handling, Change Management, Streamlining Technician functions disciplinary matters. Experienced in team building and negotiation.
• Good understanding of the cycle of IT asset Management and Volume Hiring. Proficient in working with colleagues as well as with employees . Able to motivate and move a group toward a consensus.
• Maintaining & monitoring Systems with latest security patches with consideration according to policies.
• Ideal combination of managerial and analytical skills; creative problem solver, able to think logically and pay close attention to detail; excellent communication and liaison skills and temperament to multi-task & coordinate various activities under high pressure and time constraints. Motivated and goal driven with a strong work ethics, continuously striving for improvement and the commitment to offer quality work.
| Last Resume Update | September 25, 2020 |
| Address | Chennai, India |
| vkjus.ca@gmail.com | |
| Phone Number | +917904922709 |
Experience
Technical Support Engineer
● System assembling and maintenance at Excellent Manner.
● Imaging Systems & Laptops over Physical devices & Network
● Configuring Office 365 , Norton VIP access and other applications according to user needs.
● Troubleshooting Hardware, Software issues and Updating Mcafee and other threat prevention updates in daily definitions.
● Troubleshooting LAN issues basically and technically with the help of concern Team.
● Creating computers & users at Active Directory.
● Installing Cisco any connect Vpn and configuring for users.
● Handling IT Incidents Through Ticketing Tool named Remedy Access .
● Maintaining Assets Inventory using Tool named Snow.
● Troubleshooting Cisco VoIP phones.
Desktop Support L2 Engineer
● Assembling and Troubleshooting of Desktop Computer, Thin client & Laptop.
● Installation of all kinds of application software & Windows Operating System XP,7, 8 & 10.
● Install,Configuration and Troubleshooting of mailing system like MS Outlook & G-Suite.
● Troubleshoot , backup, archiving and Compacting the mailing user systems.
● Monitoring and Reporting CITRIX Issues to concern Team.
● Troubleshoot and Configuration of Network devices like Switch, Modem, Media converter,Tcp/Ip Setup, Port connectivity and Lan Connectivity..
● Handling Active Directory by unlock, reset password , moving following systems to exact OU and applying patches for Systems using WSUS.
● Detecting system problems and rectifying. Configured and troubleshoot mail clients MS Outlook, Office 365 , Intune Company Portal and Air watch Agent.
● Cabling and Crimping the Network cables.
● Installing, Configuring and Troubleshooting of The Printer and Scanner
● Updating and installing patches to all network equipment’s, desktops , laptops including software and hardware.
● Installing , Updating & troubleshooting Mcafee Agent, HIPS, VSE with Daily Definitions.
● First Tier support in Handling IT Incidents Through Ticketing Tool named Managed engine.
● Hardware & Software Inventory, tools installations and Licensing software’s.
Desktop Support Engineer
● Assembling and Troubleshooting of Desktop Computer.
● Providing all network support and solving network related problems to Desktop systems.
● Installation, Configuration and Troubleshooting of mailing systems such as Outlook Express.
● PC Assembling & all type of Drivers installation and Device Drivers.
● Installation of all kinds of application software & Windows Operating System XP and 7.
● Providing desktop computer software and hardware support, Configuration, repairs, maintenance and installation.
● Troubleshooting browser installation, email software , TCP/IP setup.
● Installation & Maintenance of LAN, Network Printer & Device Drivers.
Education
Diploma in Computer Science Engineering