Proficient in use of a variety of reservation management and POS systems, including 7 rooms Miscros /Symphony, which allow me to plan time, manage flow of guests, plan for special occasions or requirements (allergies).
GIN trolley – I tailor the drinks I serve depending on the preferences of the guest, using my extensive product knowledge to make recommendations.
Tea – managed stock and ordering, selected teas,
Handling room charges, cash and credit payments, closing bills and cash accordingly. Following policies and procedures to ensure that checks are closed quickly and correctly. Ensure smooth service and a good last impression. Service doesn’t end when the bill is placed on the table.
Attended trainings about up selling target oriented beverages (wines, spirits, champagne) and I want to develop and progress in my career. Self-development is important, so developing my knowledge is one way I achieve this.
Provide special experiences for VIP guests, and those celebrating special occasions (birthday, anniversary etc.). For example, I had arranged special personalized cakes with adding candles, recipe cart from the Head Chef inside of envelope.
Personalized and exclusive service for selected VIP guests. Managed bookings, made recommendations, updated and delivered on preferences. Based on my personal first in hand experience. Tripadvisor user top 10 reviewer of Abu Dhabi.

Customer service with the capability of delivering amazing hospitality to restaurant guests. Responsible for ensuring guests received the highest possible level of service to maintain overall satisfaction on a consistent basis.
Responsible for attending on-going training on full-time and ensure compliance of company standards and procedures. Ensure compliance of company standards & procedures. Courteous, warm, smiling while dealing with guests. Efficient, fast and serving customers with confidence and flair. Using up-sell techniques when selling food and beverage items. Accept proper payment according to the invoice. Customer profiling based on preferences and service retention. Actively attending hotel entertainment part, organizing cultural competitions, Easter entertainments for kids club, Easter bunny, organizing kids playing area every Friday brunch, Organizing Halloween decorations, New Year Event.

Greeting guests, providing menu and taking orders. Procurement of goods and services. Food and beverage preparation. Ice Cream creations and Barista skills. Maximizing profitability by adding additional promotional items less on cost high on price. Overseeing pricing and stock control.
Ensure standards for quality, monitor local competitors by analyzing their promotional items and product prices. Promoting and marketing business. Selling the weekly/monthly quota. Communicating with customers and suppliers on daily basis. Closely keep track of market situation, product & customers performances, and competitor movements. Handling customer’s claims/disputes.