• Enterprise Cloud Computing (IaaS).
• Supporting end to end xStream cloud management and Virtualization platform.
• Handling customer requirement and preparing scope to smooth delivery within ITIL Standard.
• Ensuring the overall health and performance of the xStream cloud platform
• Provide cloud advisory, xStream cloud portal and management training.
• Working as a team with Provisioning services, Design, Architecture, Implementation, System Integration, IT Infrastructure (CPU, memory, IOPS and networking bandwidth).
• Installations and Configuration of Windows server 2016, 2012, 2008 OS and linux .

• Installation, configuration & Management of Active directory, DNS/ DHCP.
• Domain administration and maintenance.
• Create and maintain user profile and assign access on to users as per request.
• Troubleshoot/Repair computer systems including hardware/software, e-mail and peripherals.
• Backup and restoration of data as per request from client
• Working on ITIL framework & providing support Logging calls with different vendors for link, disconnection issues.
• Installation & configuration of mail client MS Outlook for users.
• Installation & configuration of client applications
• Remotely troubleshooting of branches queries

• Migration of On-premise MS Exchange 2013 to Office365 cloud Exchange.
• Office365 administration and management.
• Managing ADFS, Data backups, Active Directory.
• Blackberry BES 10 Administration and Skype for Business Support.
• Providing support for Shared storages, Print queues, File servers and so on.
• Troubleshoot/Repair computer systems including hardware/software, e-mail and peripherals.
• Backup and restoration of data as per Client policies.
• Monitoring Mail flows and Mail Filtering.
• Installation & configuration of mail client MS Outlook for users.
• Supporting Human resource and Finance with the HRMS.
• Responsible for auditing IT hardware and IT Asset Management.
• Responsibilities for user accounts Managements in windows including Desktop configuration, network connectivity, Network access issues and printer connectivity.

• Responsible for providing 24*7 support for clients such as Banking and Public sector Companies.
• Connecting multiple locations through MPLS with tunneling & Rip configurations.
• Installation and configuration of Cisco Routers, Switches & RF Modems.
• Responsible for Managing IP addresses, Network documentation and Weekly & Monthly Reports.
• Installation and configuration of Access Points, User Roles, User Authentication.
• Create and maintain user profile and assign access on to users as per request.
• Familiar with CISCO’s Switches & Routers and the Routing protocols.
• Working on ITIL framework & providing support as per SLA’s.
• Installation of Cisco Switches (5000, 3524, and 2900).
• Monitoring and Reporting on technical issues / status to Level2 NOC engineers.
• Reporting to senior management on operations.
• Logging calls with different vendors for link, disconnection issues.

Information Technology