• Working in Ticketing Tools
• Operating system installation (SCCM), Installation of different software’s
• Installation and Configuration of Printers, scanners, and Webcams.
• Outlook configuration and troubleshooting mail issues.
• Maintaining and troubleshooting desktop and laptop issues
• Troubleshoot Network related issues.
• Managing and maintaining Active Directory services
• Domain related issues, Create and Manage computer, User and Group Accounts in an Active Directory Environment.
• VPN related issues
• Respond and resolve helpdesk requests.
• Resolve the out of branch issues through remote access.
• Providing technical support on Microsoft platform (Windows 7, 8, 10).
• Maintain Virus free network by Symantec Endpoint Protection.
• Perform Client OS Patch updates and Antivirus Signature updates
• Hardware related issues and provide Vendor support
• Provided Technical support for both the Hardware and Software Problems.
Provide data backup and security