• A customer centric technically competent professional with over four years of experience in providing technical support to internal employees
• Proven track record in resolving and reducing customer complaints and meeting customer service level expectations
• Hands-on experience in troubleshooting, customer service management, desktop technical support, laptop support and ticket management
• Proficiency in handling technical support and administrative functions and expertise in managing wide spectrum of issues related to system
• Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization
• Holds high personal standards and consistently leads cross-functional teams to achieve company objectives
• Proficiency in ticketing tools of ASTRO, Careforce, and BMC REMEDY