CAREER OBJECTIVES

I have strong process and product knowledge coupled with excellent communication skills, dealing with internal and external clients. I am presently seeking to secure a challenging position where I can actively contribute to the success of the team and the organization. I wish to be part of a company that enhances one's potential as an individual and supports career development, personal advancement and a successfully work environment.

 EDUCATIONAL QUALIFICATION

B.Sc. Honours in Science of Physics SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY

Khartoum, Sudan Aug 2005 Training in computer system (MS Word, Excel, Outlook, Internet)

  SCS EL SAWI COMPUTER SYSTEM

Khartoum, Sudan Apr 2007

PERSONAL Skills

• Work with accuracy and has an eye for detail.
• Ability to use automated information systems.
• Trustworthy and dependable with strong communication skills
• Strong client facing and interpersonal skills with a demonstrated ability to create excellent rapport with clients and team members.
• Hard working, patient and motivated with ability to work under direction or autonomously. Open to ideas and can learn new things quickly.
• Well versed in oral and written English and Arabic.
• Has strong leadership and supervisory skills, very flexible and can easily adapt to a multi-cultural working place.
• Have a good understanding of local Dubai market and locations.

 

EMPLOYMENT HISTORY

Public relation manager

(GDRFA & eDNRD) online

System Administrator Atta Al-Sharif Group of companies

Atta Al-Sharif Businessmen services

 (Professional PRO Service Provider),

Dubai, UAE Oct 2015 – Present

LOCATIONS: Abu Hail

Responsibilities:

• Administration: timely and accurate processing of Tenancy Contracts in the (eDNRD online system of general directorate of residency and foreigners affairs : all kind of visas – labour work – TASHEEL - )
• Customer Services: delivering high level of support and guidance to meet customer expectations.
• Queries Management: handling customer inquiries & complaints.
• Training and Development: orienting and mentoring new starters and briefing them on their roles and responsibilities.
• Daily Reporting: end of day calculations and reconciliation
• Data Entry: updating customer profiles on our integrated system.

Customer Service Executive AL TARESH Consultants & Services (Professional Government PRO Service Provider),

Dubai, UAE Apr 2013 – Mar 2015

LOCATIONS: Dubai municipality (Al Manara Centre; Al Twar Centre)General Directorate of Residency and Foreigners Affairs; Dubai - Al Jafiliya

Responsibilities:

• Administration: timely and accurate processing of Tenancy Contracts in the EJARI registration system (RERA – The Real Estate Regulatory Authority)
• Customer Services: delivering high level of support and guidance to meet customer expectations.
• Queries Management: handling customer inquiries & complaints.
• Training and Development: orienting and mentoring new starters and briefing them on their roles and responsibilities.
• Daily Reporting: end of day calculations and reconciliation
• Data Entry: updating customer profiles on our integrated system.

Customer Service AL FAHAD TYPING SERVICE

Dubai, UAE Mar 2011 – Apr 2013

Responsibilities:

• Administration: processing new Emirates ID applications and requests for renewals, re-issuances and replacements on the immigration system. Including Medical Fitness applications.
• Training and Development: coaching and mentoring new starters and briefing them on their roles and responsibilities.
• Queries Management: handling customer enquiries & complaints.
• Customer Service: having a flexible approach to work. Working beyond official working hours to meet business requirements and deliver exceptional customer service - Ensure smooth daily operations.

Director AL JAZEERA TYPING CENTRE

Khartoum, Sudan Jan 2010 – Jan 2011

 

Responsibilities:

• Maintained regularly scheduled office hours in order to advise and assist the staff to improve the performance.
• Supervision: managing the centre's workload, training and mentoring new starters and briefing them on their roles and responsibilities.
• Queries Management: handling customer enquiries & complaints.
• Ad hoc duties – typing proposals and documents  – researching, typing & downloading – internet browsing - faxing – printing – scanning – photocopying.
• PERSONAL DETAILS

Date of Birth:01/01/1979 Nationality: Sudanese Address: Dubai, U.A.E. Marital Status: Married
Mobile:+971 (0)55 188 5130

Languages:      Arabic; English

 

REFERENCES: Immediately.