Convergys is a leading provider of customer management solutions for companies around the world. For more than 30 years, Convergys has worked closely with some of the most notable companies in the world, creating innovative ways to enhance the relationships they have with their customers. With nearly 76,000 employees Convergys has supported clients across the globe on various process and different vertical.
Key Responsibilities Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Support customers across Telecommunication, Financial Services & Healthcare vertical. Generate leads by various sources and online campaign. Generate leads through cold calling and pass on the leads to on site sales executives in USA. Work closely with international sales team based in USA. Upsell and Cross Sell various services online as per client background and needs. Conducted needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Demonstrated initiative and good judgment in resolving issues affecting customer satisfaction. High level of Initiative and extremely motivated. Ability to work in a high-pressure environment. Excellent written and verbal English communication. Excellent Telecommunication and emailing knowledge and practice.

Sprint is a Telecommunication Technology enabled company providing innovation services across Wireless/Wireline Service Provider, Retail and Business Solutions, Expense Control, Asset Tracking, Technology, 5G, IoT, Security, Networking, and Mobile
Key Responsibilities Ensure high levels of customer satisfaction through excellent sales service Answer incoming calls and respond to customer’s emails – English Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Make outbound sales calls and sell company services Other duties as assigned
#CustomerService #Sales #Call Center Support #Lead Generation #Cold Calling

MBA in sales and Marketing and PGPBM in Banking in banking and insurance

Bachelors in Geoscience