Objective:

To get placed in a challenging environment where I can contribute in successful growth of organization by utilizing my   skills and also improve and acquire new skills

PROFESSIONAL EXPERIENCE:

The National Bank of Ras Al Khaimah (RAK) Silicon Oasis, Dubai

Duration: From May 22nd 2017 to 05th January 2019 (Temporary Role)

Job Profile:  Operations Representative – SME Credit Operations

Documentation Team -[Small, Medium Entrepreneur] :

• Preparation and Verification of New Facility Letters, Amendment and Casncellation Letter for all the Corporate and SME clients.
• Preparation of Security Documents like assignment of stock receivables, Corporate Guarantees (New Amendment and Cancellation) based of credit approval.
• Preparing security Documents to support Business Offer Letter [Personal Guarantee, Memorandum of deposits].
• Co-coordinating with Relationship Managers, queries with letter of application regarding Business Offer letters.
• Preparation of Borrowing documents.
• Liaise with Business units to resolve documentary/approval deficiency. Also liaise with Relationship Managers and Assistant Relationship Managers regarding renewal, extension, cancellation and maturity of loans, facilities
• Preparation of Campaign letters to give additional facilities based on previous Offer Letter.
• Updating Cheques on Help desk application to protect security cheque fraudulence.
• Preparation of business facility letters for  Cash against Cash and  Loan Against Insurance.
• Handling of Security Cheques for the New customer facilities as per the credit approval and tracking the same for subsequent release as indicated in the approval..
• Archiving Documents, Security cheques with barcodes and document code as per the tenor period for easy retrieval.
• Involving facility letters disbursal – checking operative account to deduct processing fee, signature verification, and preparing security compliance certificate.
• Understanding the covenants indicated in the credit approval and indicating the same in the customer facility wherever applicable. And also tracking the relevant documents, customer funding or approvals to ensure proper records as per the operating procedure and mitigate any documentary or financial loss for the bank.

COMPANY: COMPASS – Division of Wafi Industrial LLC – Al Quos, Dubai

Duration: 6+ years (2008 March to August 2014)

Job Profile:  Admin coordinator cum Accounts Assistant

Assignments: 

• Preparing Minutes of meeting, reports, agendas and memos.
• Handling multiple incoming and outgoing calls , emails as required by the management for scheduling business trips, customer appointments, staff trainings and entry/exit permit authorization for free zone/gated communities
• Resolving Customer and Visitors queries and directing them to the concerned staff to resolve their queries.
• Well versed in MS Word, Excel, Outlook, Oracle and service software applications  to handle presentations, dashboard, maintain office stationery requirement and to publish staff productivity.
• Handling Telephone bills, Expense forms and other utility bills for the payment and liaising with finance department for relevant approvals/payment.
• Maintain employee attendance and time sheet
• Update customer data, queries and complaints on service system and  resolve the issue up to date
• Responsible for maintaining general office files including client , accounting and contract files
• Manage petty cash transactions with the policies and procedures
• Account receivables – Receives cash , cheque collected from client and prepare receipts and log into the system  for posting.

• Prepares invoices for Service, Sales and  Maintenance - well versed experience in auto invoicing
• Prepares Quotation,  Sales order, Delivery notes, and Annual Maintenance contract
• Submission of invoices to clients for payment and arranging payment collection
• Support HR for payroll and employee’s visa process
• Perform debtors aging analysis, identify outstanding exceeding credit terms and follow up customers to collect outstanding payments
• Request credit note based on valid documents
• Handle credit card payments and coordinate with the merchants for the payment query , reimbursement and reconciliation Bank Statement
• Coordinate with Engineers, technicians, service team, drivers for maintenance and service work
• Tracking service and maintenance vehicles [Samtech GPS Tracking System]

COMPANY: THREE STAR ELECTRONICS LLC. (Al Garhoud) DUBAI

  Duration: One year (2007)

 Job Profile: Back office Executive

 Assignments:

• Coordinated with sending Quotations
• Handled customer queries
• Customer care via E-mail, Phone calls
• Preparing AMC reports
• Teamwork
• On line Data Entry about complaints and service reports
• Scheduled day to job for technicians
• Developed analytical skills on how to develop the quality of the work

COMPANY: KANISHK CORPORATE OFFICE (INDIA)

Duration: Five years (2001-2006)

Job Profile: Admin Asst. cum Front Office Executive

Assignments:

• Making Outgoing Official calls and Attending incoming calls
• Maintaining all correspondent files related to Administration
• Attending visitors and directing various queries to relevant departments
• Help to train the fresh candidates, and placing them in the relevant department based on their experience
• Handling Calls on the EPABX System during the entire day to day operation, which involves forwarding particular information to the employees
• All Front Desk task
• How to deal with Clients while on call and floor. Basic telephone etiquettes
• Maintaining up to date records for various department

EDUCATIONAL QUALIFICATION

               Bachelors Degree  - Major Economics, Commerce & Accounts Major in high school level

University of Madras  / Institution - The Ethiraj College for Women

TECHNICAL QUALIFICATION:

• Strong work experience in Oracle [ERP] and Finacle Application.
• Having Good experience with Oneil Application.
• English Typewriting Diploma.
• Hands on experience in Microsoft office Word, Excel, Access, Paint, Power point, Internet operations and in all types of Windows OS
• Working Experience with FoxPro & VB based Data entry
• MS office 2000 Package pursued from Govt. of India CCG centre (India)

Operating Systems: Windows XP, Vista, Windows 2000, 2007

KTS (Key Telephone System) Operations:

Experience in KTS functions with 6 lines [15 extensions]

TRAINNING OBTAINED

• Supervisory Management Skills Training
• Customer Service
• Telephone Etiquette
• Emergency First Aid at Work [DCAS] Course

PERSONAL INFORMATION:

Nationality                    :               Indian

Visa Status                    :               Residence Visa - Husband Sponsorship

Languages Known      :               English, Tamil and Hindi

D.O.B                             :               29/12/1979

Marital Status               :               Married

Driving License             :               UAE driving license