 Monitor Front Desk, Guest Relation, Concierge and hotel valet personnel to ensure all hotel guests receive prompt,
cordial attention and personal recognition.
 Assist the Front Office Manager in preparing the departmental annual budget & analyzing monthly P&L statements for all
departments in the Front of House.
 Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Meydan
marketing program (upselling, membership loyalty, GR setup …)
 Assist in developing Budgets, Capital Expenditure plans, developing departmental targets for Bonus calculation, set
annual departmental Objectives
 Assist with the departmental trainings and related front office SOPs to improve the team performance in delivering their
roles (Managed to conducted a refresher training for the whole team for one week)
 Meet and greet all VIP Guests and major corporate clients upon arrival and departure.
 To review work schedule for Front Office Sectional Managers/Colleagues, arranging holidays and vacation, taking into
consideration project occupancy and forecasts and any large group movements, especially those with early or late
arrivals or departures.
 Perform any related duties and special request as requested by the Executive Assistant Manager of Rooms as well as
from the Front Office Manager.

 Represent the entire hotel overnight in terms of front office, security, food & beverage & housekeeping related issues.
 Responsible for evacuation in cases of any emergency. Acting as the first point of contact for guests and the emergency
services and accountable for guest’s safety and comfort.
 Constantly analyze business practices to identify any opportunity for improvements, which result in an increasing the
revenue, guest satisfaction and cost saving.
 Demonstrated awareness to the departmental budget, assist in maximizing room sales (accommodating walk-in guests &
up-selling). Prepare and submit yearly reviews of both front offices agents and supervisors.
 Oversaw weekly duty roster as well as monthly attendance sheet and annual vacation plan for Front Office colleagues
(Hits systems). Revised front office training calendar on a monthly / weekly basis and the up-selling monthly reports.
 Processed the guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation
process. Prepared monthly report for front office complaints and prepare action plans accordingly.
 Worked with Front Office Manager to nominate the employee of the month or the quarter for the recognition.

 Undertook all the responsibilities for the reception, concierge, housekeeping, and security, as well as checking guests in
and out, taking reservations and dealing with all telephone inquiries.
 Fulfilled all reasonable requests from guests to ensure their comfort, satisfaction, and safety during the night time.
 Responsible for evacuation, in cases of any emergency, acting as the first point of contact for guests and the emergency
services and responsible for guest’s safety and comfort.
 Maintained personal knowledge by completing in-house training, attending courses and completing workbooks and
conduct training sessions for the night team.
 Ensured that all areas of the venue, equipment and grounds are kept secured so that all visitors and employees benefit
from a safe, secure environment.
 Delivered excellent customer service and maintain a high standard of customer management at all times.
 Displayed warm welcome to the VIP guests of the hotel during their check-in & check out. Prepared for VIPs arrival and
escorts the guests to rooms.
 Checked cleanliness of the lobby, public areas, lights as well as front office staff in proper and appropriate appearance
and manner.
 Created the duty schedule for the front office attendants and submits to the director of the guest service (HOD).
 Responsible for up-selling program and train Front Office staff how to maximize rooms and food / beverage revenue.

 Supervised Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as
service affects the information provided by Team Members to assist with Guest inquiries. Interacts with Guests and
contributes to the first impressions of the Guests.
 Secured accurate and efficient Reception operations including check-in and checkout procedures.
 Supported Team Members in handling Guest requests and inquiries to ensure a positive outcome.
 Ensured that the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments.
 Safeguard a consistent, high level of customer service. Drive sales revenues and promote hotel services and facilities for
up-selling opportunities.
 Assisted other departments, as necessary, and maintain good working relationships with hotel Team Members.

Bachelor of Languages and Translation from English & Arabic and vs. Verse