Syed Wamiq Ali Rizvi

Mobile:  +971 50 1342 999 / +971 55 577 2464

E-Mail:    syedwamiqalirizvi@hotmail.com

Core Skills

Client Management Executive with 11+ years of versatile Banking experience in United Arab Emirates. Specializing in Customer Service Management, Accounts Opening & Closing, Due Diligence, Dormant Accounts Treatment, Remittance, Focused & Punctual on Customer related Technical Problem Solving, Self-Driven, Prioritize and Manages Tasks Independently, Influencing, Leading and Delegating Abilities, Proficient in Verifying Client’s Legal Documents and Understanding Technical Aspects, Staff Training, Accuracy in Supervision, Make Decisions and Take Responsibility Efficiently under Pressure and Result Oriented “Always Achieved Targets within Given Time” etc.

Professional Attributes

High standard of professionalism in work.

Ability to remain calm and objective in challenging situations.

Able to work autonomously and in a team environment.

Willingness to be part of a tough team and a good sense of humor.

Skilled to solve problems, thinking critically and creatively.

Professional Work Experience

Client Service Manager | June 2016 – Present

Stirling Star Management Consultancy, Dubai, UAE

I joined the company as a Client Service Manager, managing team of (5) customer service agents in order to enhance the customer experience and facilitate organic growth between the company and the customers.

Responsibilities

Improve customer service experience, ownership of customer’s issues, concerns, requests, and client relationship management, Generating sales leads, building sustainable relationships, Set a clear mission and deploy strategies focused towards that mission, Develop service procedures, policies and standards, Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction, Communicating with internal teams to discuss sales targets, KPIs, SLAs, and reports, Keeping accurate records and documents of customer service actions and discussions, Analyze statistics and compile accurate customer service summary reports, Discussing & sharing customer issues with sales team & management in order to overcome the problems through a resolution, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment, Keep ahead of industry’s developments and apply best practices to areas of improvement, Work closely with the team to ensure the client’s business requirements are met to their satisfaction, Adhere to and manage the approved budget, controlling resources and utilize assets to achieve qualitative and quantitative targets, Maintain an orderly workflow according to priorities & Performs additional duties as required.

Client Management – Senior Referential Data Analyst | June 2012 – March 2016

BNP Paribas Services FZ L.L.C., Dubai, UAE

Branches – Abu Dhabi, Dubai & Doha

I was promoted & transferred to Client Management department of Dubai branch as a senior referential data analyst. I also worked as an acting platform manager leading a team of data analysts, managing client data of (3) branches.

Responsibilities

Complete managing process of Client On-boarding from start to finish, Verification legality of client documents & providing guidance to resolve discrepancies, Synchronizing logically & tactfully internal & external audit requirements, Due Diligence KYC process (Sensitivity proposition, PEP check & filtering, Vigilance monitoring, World check, etc), Monitoring dormant accounts & liaising with Relationship Manager’s on further processing, Handling technical cases, signature management tool, updating client’s complex mandates, Guiding clients on their company’s mandate template, covering mandatory requirements, Static data input, updating of accounts or client information in system, Execute series of checks on client’s data on monthly business object reports (Data exhaustiveness & Integrity), Acting as local correspondent, liaising with central Paris team in order to centralize client’s data.

Senior Customer Service Desk Officer – Front Office | January 2008 - May 2012

BNP Paribas, Abu Dhabi, UAE

I was labelled as a front office champion, served responsibly & successfully walk-in customers (Corporate & Individual) at front office reporting directly to the head of the department. Dealt efficiently with complex issues and provided technical assistance to clients and internal departments.

 Responsibilities

Customer Service, Systems Account Management, Dormant Accounts Management in liaises with Senior Relationship Managers, Processing Post-dated & Discounting of Cheques, Responsibly issuing Debit Master Cards & E-Banking Service Product, Delivery, related Inquiries, Complaints, Maintaining Signatures, Indemnities & POA’s records, Worked Extensively in Foreign & Local Currency Funds Transfers and related correspondences, Issuing of Demand Drafts, Standing Orders, Collection & Special Clearing Cheques at counter, Handling Technical Queries, Various Exhaustive Ad-hoc Projects assigned by Head of the Department or Management.

Trade Finance Officer - Trainee | June 2006 - September 2007

BNP Paribas, Abu Dhabi, UAE

I joined and started my career at BNP Paribas Abu Dhabi as a Trade Finance Officer (Trainee). In a short period of time I was able to provide temporary replacement of Trade Finance Managers.

Responsibilities

Letter of Credit Issuance, Amendments, Document Lodgements and Settlements, Letter of Credit Collection Document Advising & Document Acceptance / Settlement, Legalization Fee, (TR) Trust Receipt Opening & Settlement, Bills Discounting & Settlement, etc.

Projects

Etihad Projects (Ministry of Finance – UAE) Successfully provided the consolidated data info, collected of 700+ clients through existing records, government sites and online research.

Entity Registration (Qatar Central Bank) Positively updated & provided, 400+ clients Information through records & Government sites about entities registration.

Trade License & Proxy Holder Gathering and updating information for more than 500 clients & above 600 proxy holders, collected data positively forwarded to the UAE Central Bank.

UBO – Ultimate Beneficial Owner (UAE Central Bank) Well conveyed information of about 500 shareholders by carefully creating profiles in a banking system.

Mandates (Bank’s Management) 500+ clients POA’s & signing authorizations checked in detailed & updated.

Academic Qualification

Master in Business Administration | 2012

Columbus University (USA) – Dubai, UAE

Major / Marketing

Bachelor in Business Administration | 2009

Columbus University (USA) – Dubai, UAE

Major / Finance

Professional Trainings

CIB – Anti money laundering & Combating Fraud

CIB – Financial Crime Bribery and Corruption International

CIB – Due Diligence Team: FATCA (Foreign Account Tax Compliance Act)

CIB – Due Diligence Team: KYC Training + Cases

AEOI – Automatic Exchange of Information

Embargoes & Financial Sanctions

SharePoint Training – MEA

Professional Certifications

Stress Management | March 2015

Certificate awarded by Spearhead Training Centre

Microsoft Excel 2007 (Advance) | June 2011

Certificate awarded by New Horizons (Computer Learning Centre)

Workplace Security and Fire Awareness | May 2011

Certification awarded by First Security Group (Health & Safety Division)

Languages

READ              WRITE             SPEAK

ENGLISH             Fluent             Fluent               Fluent                

ARABIC                 Good                 Good                 Good

URDU                   Fluent              Fluent               Fluent