AGNI  RANA

 

City Oasis 03 Building, Silicon Oasis, Dubai, UAE

Contact           : + 971 558999545, + 971 529063964 (Dubai)

E-                    : akassji@yahoo.com

                        : agni.magar@gmail.com Personal Particular:  

Versatile and results-driven management with 16 years of end-to-end demonstrated experience in working with different organization in hospitality industry, delivered a strong unique skills requirement into strategy and solutions to move the business in the right direction. Combine Police experience & hospitality Safety & Security field, public relations & customer service skills, management skills, administration & communication skills, technical expertise, team building & training skills, and analytical skills to help organizations achieve their strategic objectives and articulate a vision for the future.

 

Date of birth        : 11th December 1970

Marital Status     : Married

Interests               : Gathering, listen to the Music, Swimming and Traveling

Education            : High School & Nepal Police Force/Bachelor Degree in Security & Safety Management

License                : Valid UAE Dubai Driving license

License                : Security Manager Professionals Training by Dubai Police Academy Certified

Security network: Member of Dubai OSAC (Overseas Security Advisory Council) 2010

Language             : English/Hindi/Thai/Divehi/Japanese/Indonesian/Urdu and Nepalese Professional Qualification:  

v  Strong leadership, self-motivated, possesses excellent time management & team player.

v  Valuable pre-opening experiences and successes working projects through to completion.

v  Innovative in a high volume business establishment and adapt reasonable professionalism in work under pressure.

v  Strong communication skills & maintain complete confidentiality. Good presentation skills, coaching & training.

v  Police Management education background has equipped with comprehensive prospective of the principle effect of business institution operations and any safety & security situation.

v  Have been involved and experienced in several international companies, which provide practical management exposure particularly in hotels and resorts.

v  Enriched with experience in handling multi properties in the same group company and knowledgeable in International Hotels & Resorts Policy Procedure and highly capable to work independently as well as part of a team in a fast-paced environment with multi skill with experience of handling recreation department in fully management and operational. Achievement:  

v  Continued achievement, promoted to Security Operations Manager in IHG-DFC in 2011

v  Thru hard work and loyalty, promoted as Assistant Department Head for 5 properties in IHG-DFC in 2010

v  Excellent recruitment skills creates a strong department and results better working environment thru to achievement of both department and company goals

v  With the success of running the department has been awarded and trusted with more responsibility in 2009 to handle Lost & Found for 5 properties in IHG-DFC by creating new system and successful

v  For the second time with the success of running the department has been awarded and trusted with more responsibility in 2010 to handle recreation department and successful

v  Successfully provides a high level Security System and as dedicated person after HOD for handling Top VIP for both international and local presidential members, government members and world celebrities

v  Had been successfully involved in several hotels & resort in different countries - Middle East experience

v  Successfully completed Security Manager Professionals Training by Dubai Police Academy - Certified

v  Employee of The Month of Banyan Tree Vabbin Faru, Maldives in September 2001

v  Successfully complete Nepal Police Training 1991 – Certified Property Management System & Computer Literates: Outlook, Merlin Risk Management system, Fire alarm system, Microsoft Office, Internet Applications & Outlook, Opera & Fidelio PMS, Vingcard system   & Axom system, El-safe system, QMS maintenance order system Training & Skills Development:  

December     2008                            Fire Awareness Training by PRM International – Certified.

November     2008                            Security Manager Professionals Training by Dubai Police Academy Certified.

May     2008                                      First Aid Training – Certified, Defibrillator – Certified.

April 2008                                         FLS   (Fire Life Safety Training) – Certified.

February 2008                                  GTC  (Group Training Certificate) – Certified.

June     2006                                      International Standard Organization (ISO 2000-9001) HACCP (Hazard Analysis                                                                     Critical Control Point) Training, Guest satisfaction index.

May      2006                                     Le Royal Meridien Fire Emergency & Evacuation Training

April      2006                                    Health and Safety Training, Opera Operating Skills Training, Basic Food Hygiene                                                                   Course – Certified.

March    2006                                    Team Building – Certified, ECO (Ecology) Training.

April       2005                                   One&Only Service Quality & International First Aid Training.

February 2005                                  Train the Trainer Course – Certified, Team Building Up Your Service Training by                                                                   Ron Kofman.

2002 & 2004                                     Fire Fighting Training.

2002                                                   Fidelio PMS.

1990 – 1991                                      Nepal Police Training – Certified.

  International Chain Management Experience:  

Five Palm Jumeirah Hotels & Resorts Groups, The Oberoi Hotels & Resorts Group, InterContinental Hotels Groups, Starwood Hotels & Resorts Group with Le Meridien Hotels & Resorts Group, Kerzner International Management with One&Only Hotels & Resorts Group, Banyan Tree Resorts International World Hotels Member 5 Star & International Chain Hotel & Resorts, Club Med Resorts International Accor Hotel and Resort Group

              Experience & Growth March 2018 – Till Present            Head of Safety & Security – Dept. Head                                  

                                                            Five Palm Jumeirah Hotels & Resorts 477 Guest Room and outlets.

 

v  Identify, develop, implement and maintain security and Crisis Management related processes, reduce risks, respond to accident / incidents, and limit exposure to liability in all areas of physical, information and personal risk.

v  Establish guidelines and protocols to be used in crisis management should a serious, immediate risk be identified against the company assets or employees.

v  Develop, implement, and manages the tactical planning for security manning aligned with the organization’s overall objectives.

v  Develop, plan, organize, and direct the activities of on-site security staff and ensures their actions comply with company policies and legal and regulatory requirements.

v  Enhance and/or maintain the safety & Security, Crisis Management program in the Security function.

v  Prepare security status reports with findings and recommendations on a weekly/monthly basis

v  Evaluate all security related incidents and takes appropriate action to prevent recurrence.

v  Conduct and maintain an up-to-date threat assessment, risk assessment of the hotels.

v  Manage the activities and provide leadership direction to the professional, technical and support staff within the organization unit.

v  Be fully familiar and conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all times

v  Identify Regulations and ensure full compliance with all local, rules and regulations.

v  Develop strategy, roll-out plan and audit process for core elements, safety training programs; accident, incident management, security investigations; security; background screening.

v  Plans and effectively organize the property safety & security system, (soft key & metal key), CCTV, fire alarm system, incident/accident, emergency system, Lost & Found, events security plan, employee security system, gate pass system, visitors/supplier/contractor control system, vehicle traffic control system, parking system, inspection & patrolling system as well as maintain direct communication with related third party contractor/supplier to the hotel.

 

v  Responsible for overseeing and set up the hotel’s fire and life safety policies and procedures. Additionally, coordinate with DCD Civil defense response coverage and conduct safety and security training.

v  Manage and work closely with the General Manager and department managers to ensure compliance with all UAE Dubai, state and federal safety requirements, as well as all loss prevention measures.

v  Implement and maintain a well-versed emergency evacuation plan that covers amongst others, fire, flood and hurricane and regular training plans are in place to ensure that all colleagues are aware of procedures.

v  Preparing department budget, CAPEX and vacation plan and implement appropriate department cost management.

v  Liaison with local Security, Dubai police and federal law enforcement and other related government agencies for system.

v  Responsible to provides leadership, advice and counsel to all security staff in achieving current and long rage strategic program objectives.

 

March 2013 – 18th March 2018   Head of Safety & Security – Dept. Head Pre-Opening Team                                            

                                                            The Oberoi Hotel Dubai Business Bay Burj Area 252 Guest Room and 06 outlets.

 

v  Responsible recruit new staff for safety & security department.

v  Plans and effectively organize the property safety & security system, key system (soft key & metal key), CCTV, fire alarm system, incident/accident, emergency system, Lost & Found, events security plan, employee security system, gate pass system, visitors/supplier/contractor control system, vehicle traffic control system, parking system, inspection & patrolling system as well as maintain direct communication with related third party contractor/supplier to the hotel.

v  Responsible for overseeing and set up the hotel’s fire and life safety policies and procedures. Additionally, coordinate with DCD Civil defense response coverage and conduct safety and security training.

v  Manage and work closely with the General Manager and department managers to ensure compliance with all UAE Dubai, state and federal safety requirements, as well as all loss prevention measures.

v  Responsible for the overall management of the Security colleagues including training and development.

v  Implement and maintain a well-versed emergency evacuation plan that covers amongst others, fire, flood and hurricane and regular training plans are in place to ensure that all colleagues are aware of procedures.

v  Preparing department budget, CAPEX and vacation plan and implement appropriate department cost management.

v  Liaison with Dubai RTA Department of Road authority to approval of Hotel Direction Signage’s.

v  Liaison with local Security, Dubai police and federal law enforcement and other related government agencies for system

v  Responsible all training needs are identified and processed promptly and are undertaken at the appropriate time

v  Responsible to provides leadership, advice and counsel to all security staff in achieving current and long rage strategic program objectives.

v  Responsible and performs incident analysis and investigation relative to all incidents with advice and closure to all responsible functional management and supporting security management.

v  Responsible for complete investigation and analysis internal incident and accident issue.

v  Responsible as a Head Fire Incident CRT and ERT Commander Team in Fire Emergency Situation Conduct & supervise emergency & evacuation drill every 6 months.

 

February 2012 – March 2013      Security Operations Manager – Dept. Head                                                          

                                                            Dussmann Middle East Gmbh Dubai.

                                                                                                                                      

Responsible for the efficient and effective management of all aspects of physical security of Dussmann Middle East Gmbh on a 24/7 days’ basis, at the same time providing professional interface with the clients and tenants, ensuring that the necessary protections are in place for the entire building and that Dussmann Middle East Gmbh core business is properly and appropriately secured against threat. Having overall responsibility for over 100 security staff and direct line management of 4 Duty Security Supervisors.

 

v  Complete dealing with the entire physical security, reporting, administration and management

v  Recruiting and staffing (preparation of recruitment advertisement and sourcing employee)

v  Responsible security protection procedures and ensure that they are executed by all Staff

v  Developing and implementing Security plan for all projects

v  Report and recommend Management strategies, including process improvements and best practices.

v  Implementation of safety and work environmental rules within new projects.

v  Overall responsible for the day-to-day facility related Security and Lifeguard operations

v   Prepares department budget, CAPEX, focus & vacation plan and implement appropriate department cost management for existing Team.

v  Government Liaison Establish good communication and good will with informal leaders and relevant members of local community.

v  Ensure all contractors follow the H&S standards while working inside premises all the time, Submit accurate report on weekly and monthly basis.

v  Develop and implement Policy & Procedures, Job Description and other Dussman Company guidelines

v  Conducting comprehensive Plans & effectively organize Emergency Response, Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation, property safety & security system, key system CCTV, fire alarm system, incident/accident, emergency system, crime management, events security plan, employee security system,

v  Preparation of monthly reports including operations and budget reports, audit reports

v  Liaison with Dubai Protective System Head office for Security License and any other related Issue

v  Negotiate with service providers and contractors to effectively reduce cost.

v  Responsible for all facilities are operated and maintained in compliance with established policies and procedures.

 

September 2007 – Feb 2012         Safety & Security Operations Manager, Pre-opening Team (2012)

                                                            Senior Assistant Safety & Security Manager, Assistant Department Head (2010)

                                                            Assistant Safety & Security Manager (2007 – 2009)

                                                            Pre-opening, InterContinental Hotels Dubai Festival City with 1026 rooms & suites

 

v  InterContinental Dubai Festival City (498 rooms)

v  InterContinental Residence Suites Festival City (212 suites & rooms)

v  Crowne Plaza Dubai Festival City(316 rooms)

v  Al Badia Golf Club InterContinental Dubai Festival City (18 holes championship Golf club with 6 outlets)

v  IHG/DFC colleagues Accommodation at Dubai Silicon Oasis Village with 500 Apartments

 

Reporting to: Risk Director / Hotel Manager and General Manager in his absent

 

Achievement:

 

v  2 promotions during the service period

v  Maintained the highest audit result among other department as well as other property in IHG EAME

v  Achieved the opening of InterContinental Hotels Groups Dubai Festival City in 2007

v  Successfully Managed in total 110 team members for security & recreation departments

v  Successfully created new lost and found system

v  Certified Train the Trainer for GTC (Group Training Certificate)

v  Certified Security Manager Professional Training by Dubai Police Academy

 

Key Responsibilities:

 

v  Liaison and Maintain relationships with local security, Dubai police and federal law enforcement and other related government agencies

v  Responsible for Plans and effectively organize the Safety & Security team member for event venue search as Rak Bank, moreover 5000, attendees and at InterContinental Al Badia Club and Dubai Festival City.

v  Responsible and complete Risk Management audit with above 99.7% result Action plan is executed and achieved the goal set on quarterly 100% with maximum yearly result.

v  Consistently organized and Provides high quality security arrangement system for high profile VVIP’s guest such as government peoples from, Royal family, handling, Top profile celebrity etc.

v   Organize and provides security manpower and security system for Event concert venue at IHG/DFC whenever required and maintain high level of security service and achieved objective.

v  Attend monthly meetings with the Dubai Security Managers network, Meet & extend courtesy to all government’s representatives visits regarding to safety & security Meet with local heads of Police and Civil Defence to foster collaboration

v  Responsible for Mystery Shopper Investigation and forward complete report to higher Management.

v  Negotiate mutually acceptable solutions with local police department to solve problems on the interpretation and application of major cases, deadlines, and services.

v  Establish good communication and good will with informal leaders and relevant members of local community

v  Prepares, writes and implements Policy & Procedures , Job Description.

v  Plans and effectively organize the property safety & security system, key system (soft key & metal key), CCTV, fire alarm system, incident/accident, emergency system, crime management, Lost & Found, events security plan, employee security system, gate pass system, visitors/supplier/contractor control system, vehicle traffic control system, parking system, inspection & patrolling system as well as maintain direct communication with related third party contractor/supplier.

v  Responsible as a Head Fire Incident CRT and ERT Commander Team in Fire Emergency Situation

v  Conduct & supervise emergency & evacuation drill

v  Check and analyze all incoming reports to formalize action plan as well as prepares & maintain daily, weekly, monthly reports as necessary

v  Involved in preparing department budget, CAPEX & vacation plan and implement appropriate department cost management

v  Responsible recruit staff for safety & security and recreation department

v  Provides appropriate safety & security atmosphere toward customers

v  Provides immediate response in case incident/accident and other safety & security situation happened

v  Conducting investigations of significant threats and/or the loss or misappropriation of assets.

v  Performs incident analysis and investigation relative to all incidents with advice and closure to all responsible functional management and supporting security management.

v  Responsible for planning, developing and implementing security plans, security programs such as Emergency Response and Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation.

v  Understands and takes into account the global nature of the business, works effectively with colleagues from different view point, cultures and countries, demonstrating co-operation and trust with team & all level across departments to deliver positive results complete by interact with team and hotel staff in a professional & positive manner to foster good rapport, promote team spirit and ensure effective two way communication.

v  Direct staff in interpreting council development objectives, develops performance plans & evaluate staff performance

v  Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

v  Consistently identify & analyze training needs, plan & prepare training material, conduct trainings in the department and evaluate result

v  Direct the team in a new service development and improvement to existing services through all phase of safety and security, in departmental philosophies providing quality customer service and inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support

v  Ensure all product knowledge and performance standards are maintained and ensure action is taken when standards are not met

v  Ensure the all security personnel as well as hotel’s staff are adhering to safety & security standard

 

              

March 2006 – September 2007    Front Office In charge  

                                                            Le Royal Meridien Beach Resort & Spa Dubai, (Starwood Hotels & Resorts)

                                                            5 Star International Resorts with 500 rooms & suites, 25 furnished villas

 

Reporting to: Front Office Manager

Achievement:

 

v  Familiar with OPERA PMS

v  Studied closely about Front Office operational and earned mutual additional skill that benefits to my field

 

Responsibilities:

 

v  Handling hotel service center or “one stop” method of meeting direct guest requests as well as thru telephone in handling their needs including all kind of arrangements, handling complaints and follow all guest request as necessary thru coordinating guest requests to appropriate departments in a timely manner

v  Handling VIP’s arrivals & departures

v  Handling room service operation and hotels & restaurants reservation at certain time

v  Handling check-in, check out & guest billing

v  Ensure maximize of Room revenue and Food & Beverage revenue

v  Maintain and update Guest Profile and marketing database as laid down in the Front-Office procedures

v  Ensures a proper handling of emergency calls, fire, bomb threat, medical and black out as per policies and procedures as central emergency situations coordinator

v  Perform all other tasks as required

 

 

 

 

 

 

September 2004 – May 2005        Security & Lifeguard Manager, Pre-Opening Team (Department Head)

One & Only Reethi Rah, Maldives, in one of the biggest islands in Maldives

6 Star & International Chain Resorts with 130 luxuries villas & suites

 

Reporting to: Resorts Manager / General Manager in absent of Resort Manager

 

Achievement:

v  Achieved the opening of One & Only Rethi Rah Resort in 2005

v  Successfully completed the department set up

v  Successfully Managed in total 35 team members for Security & Lifeguards

v  Certified Train The Trainer

v  Achieved international life guard certification for team members thru providing an intensive life guard coaching & training

Responsibilities:

 

v  Liaise with Coast Guard  and other local authority in emergency situation

v  Negotiate mutually acceptable solutions with local police department to solve problems on the interpretation and application of major cases, deadlines, and services

v  Establish good communication and good will with informal leaders and relevant members of local community

v  Prepares, writes and implements Policy & Procedures , Job Description for both Safety & Security and Life Guard

v  Plans and effectively organize the property safety & security system, island signage system, key system (soft key & metal key), CCTV, fire alarm system, incident/accident, emergency system, crime management, Lost & Found, events security plan, island recreation security system, employee security system, gate pass system, visitors/supplier/contractor control system, boat traffic control system, inspection and island & water patrolling system, as well as maintain direct communication with related third party contractor/supplier.

v  Responsible as a Head Fire Incident Commander Team in Fire Emergency Situation

v  Conduct & supervise emergency & evacuation drill

v  Established and controlling the golf cart driving policy and procedure including providing the training and issuing driving license

v  Prepare department budget, CAPEX & vacation plan and implement appropriate department cost management

v  Recruit new staff

v  Provides appropriate safety & security atmosphere toward customers

v  Provides immediate response in case incident/accident and other safety & security situation happened

v  Understands and takes into account the global nature of the business, works effectively with colleagues from different view point, cultures and countries, demonstrating co-operation and trust with team & all level across departments to deliver positive results complete by interact with team and hotel staff in a professional & positive manner to foster good rapport, promote team spirit and ensure effective two way communication.

v  Direct staff in interpreting council development objectives, develops performance plans & evaluate staff performance

v  Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

v  Consistently identify & analyze training needs, plan & prepare training material, conduct trainings in the department and evaluate result

v  Direct the team in a new service development and improvement to existing services through all phase of safety  security, in departmental philosophies providing quality customer service and inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support

v  Ensure all product knowledge and performance standards are maintained and ensure action is taken when standards are not met

v  Ensure the all security personnel as well as resort’s staff are adhering to safety & security standard

v  Manage and organize resort employees luggage check and follow up of unauthorized item found

v  Liaise with Human Resource on regular inspection in staff accommodation & with the resort Doctor on case to case basis as necessary

v  Perform other related duties assigned

 

 March 2000– August  2004         Chief Security

Banyan Tree Hotel & Resorts, Republic of Maldives

5 Star & International Chain Hotel & Resorts with 48 luxury villas

Reporting to: Resorts Manager

 

Achievement:

 

v  Employee of the month in September 2001

 

Responsibility:

v  Manage and control all aspect in safety and Security Department

v  Manage and control resort incoming and outgoing daily visitors

v  Manage and control accidents/incidents & emergency situations

v  Handling fire alarm system & response

v  Assist Front Office in case late check in and check out guest

v  Assist Night Auditor run the night audit

v  Manages and organize resort Employees luggage check and follow up of unauthorized item found

v  Direct the team in a new service development and improvement to existing services through all phase of safety security, in departmental philosophies providing quality customer service and inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing support

v  Manage other reasonable tasks as required & directed by the management

v  Recommend and initiate the purchase of equipment pertinent to the effective running of the Safety and Security Department

v  Establish, revise and update both Role Description and standard operation procedures when necessary

v  Oversee the handling of all Safety and Security related complaints, incidents and accidents that occur in the Resort

v  Conduct full investigation into incidents involving guest and talent and report findings to the Director of operations and the Director of Human Resources

v  Be well versed and knowledgeable of the Banyan Tree Resort and Hotel Fire Evacuation procedures as well as health and safety requirements in the workplace

v  Liaise with local law force, fire brigade squad during emergency situation

August 1996 – March 1999          Chief Security

Club Med Faru, Republic of Maldives

 

4 Star & International Chain Hotel & Resorts

Reporting to: Personnel Manager and General Manager

 

Achievement:

v  Successfully run the department without major issue managing 9 staff

 

Responsibility:

v  Manage and control all aspect in security Department

v  Manage and control resort incoming and outgoing daily visitors

v  Manage and organize daily safari, and incoming/outgoing resort’s yacht

v  Manage and control accidents/incidents & emergency situations in the Resort

v  Manage and organize resort employees luggage check and follow up of unauthorized item found

v  Manage and control emergency fire and control smoke detectors

v  Negotiates mutually acceptable solutions with local police department to solve problems on the interpretation and application of major cases, deadlines, and services

v  Prepare training materials, coach & train security officers of safety and security policy procedure as per Resort standard

v  Maintain good relationship with outside local authorities and cooperate

v  Maintain duty schedule as well as staff vacation plan as per the company policy

v  Manage and fully responsibility Security log is properly used in order to enable the accurate monitoring of outlet revenue, guest comments and work performed

v  Communicate and report any breach of internal controls, policies and procedures to the appropriate superior.

v  Manages and maintain complete confidentiality at all times regarding the content of safety and security issues in the Resort and Hotel.

v  Maintain all security officers a high standard of personal appearance and hygiene at all times.

v  Conduct the performance appraisal of all security officers

 

September 1990 – 1995                 Senior Police Officer

                                                            Nepal Police Detective Head Quarter Kathmandu Nepal

Reporting to: Senior inspector

Achievement:

 

v  Promoted to the head office in Kathmandu & In charge as police new recruit trainer in Police Training center  Kathmandu

Responsibility:

 

v  In charge as police new recruit trainer in Police Training center  Morang

v  Personal assistant to Police area inspector in Dharan police office

v  Crime and Criminology investigator.

  Professional References: References  Available  Upon  Request