Forward-focused Customer Service professional with over 17 years of
experience in Back Office Operations and Process Enhancement
Successfully completed SGS CBE Training entitled 1$014001:2015
Environmental Management System & ISO 9001:2015 Quality Management
System and gained awareness in Internal Auditor Course held at Dubai On
21% - 23" February 2016
Conferred with Level 2 Award in Leadership and Team skills – Certificate of
Unit Credit from Institute of Leadership & Management
Gained exposure of wo rking in client facing roles to transform the operations
for clients across various industries and geographies
Successfully managed teams in setting inspirational goals, defined KPIs &
metrics for the team and ensured achievement of the goals while collaborating
with senior & board level management team in decision-making process
Skilled Data Analyst and established scalable, efficient, automated processes
for model development & validation, model implementation and large scale
data analysis
Effective leader with distinguished skills in recruiting, training & motivating a
large workforce for accomplishing greater operational efficiency & high-resolution
rate in accordance with SLAs & work processes
Proficient in managing operations in compliance to rules & regulation laid
by the organization; competent in understanding client’s requirement,
resolving their queries and MIS coordination
Excellence in monitoring Inventory Management, office equipment and
fleet of company vehicles
Versatile, high-energy professional with capability in achieving business
growth objectives within rapid changing environment with excellent
communication, people management, analytical and problem-solving skills