Job Summary:

The Waiter/Waitress is responsible for delivering exceptional food and beverage service to guests, ensuring a high level of guest satisfaction. This role involves maintaining professionalism, efficiency, and flexibility in a fast-paced environment, while adhering to the outlet's standards and operational guidelines.

Responsibilities:

• Guest Service:
  • Serve food and beverages to guests promptly and professionally.
  • Anticipate and respond to guest needs to provide a seamless dining experience.
  • Ensure all guest requests are handled courteously and efficiently.
• Order Management:
  • Take accurate orders and communicate them effectively to the kitchen.
  • Handle payments, issue receipts, and ensure proper cash handling procedures.
  • Assist in setting up and clearing tables, ensuring the dining area is clean and organized.
• Product Knowledge:
  • Maintain a thorough understanding of the menu, including daily specials and beverage selections.
  • Provide recommendations to guests based on their preferences and dietary restrictions.
  • Stay informed about promotions, events, and special menus offered by the outlet.
• Operational Support:
  • Ensure the smooth running of service by working closely with the kitchen and other service staff.
  • Assist in maintaining stock levels of equipment and supplies.
  • Adhere to hygiene and safety standards, including proper handling of food and beverages.
• Team Collaboration:
  • Work effectively as part of a team to deliver high-quality service.
  • Communicate clearly with colleagues to ensure seamless service delivery.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of food and beverage service standards and techniques.

Level of Education:

• Degree or diploma in Hospitality or Tourism Management is preferred.

Work Hours:

• Flexible hours, including evenings, weekends, and holidays.

Experience in Months:

• Minimum 24 months of experience in food and beverage service, preferably in a hotel or large restaurant setting.