Job Summary:
We are seeking an experienced and enthusiastic Waiter/Waitress to join the team at Shimmers Restaurant, Jumeirah Mina A'Salam. The successful candidate will provide exceptional service to guests, ensuring a memorable dining experience in line with Jumeirah's high standards.

Responsibilities:

• Greet guests with a warm welcome, escort them to their tables, and ensure their comfort.
• Provide detailed information on menu items, including ingredients, preparation methods, and potential allergens.
• Inform guests of daily specials and promotions, offering personalized recommendations for food and beverages.
• Take food and beverage orders accurately, noting any special requests or dietary restrictions.
• Ensure compliance with legal alcohol serving age requirements, checking identification as needed.
• Coordinate with bartenders and kitchen staff to ensure timely delivery of orders.
• Serve food and beverages using proper serving techniques and maintaining Jumeirah’s quality standards.
• Handle guest inquiries, complaints, or issues efficiently, ensuring guest satisfaction at all times.
• Maintain cleanliness and organization of the dining area, adhering to health and safety standards.
• Support team members in daily operations, contributing to a smooth and efficient service flow.

Requirements:

• Minimum of 1 year experience in a luxury 5-star hotel or high-end restaurant environment.
• Proficiency in spoken English; additional languages are an advantage.
• Strong communication skills and the ability to interact effectively with colleagues and guests at all levels.
• Ability to work in a fast-paced, high-pressure environment, including outdoor settings.
• Knowledge of food handling, safety regulations, and fine dining etiquette.
• Positive attitude, with a passion for delivering exceptional guest experiences.

Level of Education:
High school diploma or equivalent; hospitality training preferred.

Work Hours:
Full-time, with flexible hours including weekends and holidays based on operational needs.

Experience in Months:
Minimum of 12 months experience in a luxury hospitality or fine dining environment.