Job Summary:
We are looking for an enthusiastic and service-oriented Waiter to join our Food & Beverage team at One&Only The Palm Hotel in Dubai. The Waiter will assist the Restaurant Manager in ensuring an exceptional dining experience for guests by providing attentive, high-quality service. The role involves maintaining the restaurant’s presentation, upholding resort standards, and fostering a positive, welcoming atmosphere.

Responsibilities:

• Provide professional and friendly service to guests, ensuring all their dining needs are met.
• Prepare tables and ensure all mise-en-place is ready before service begins.
• Accurately take and deliver food and beverage orders within set timeframes, demonstrating thorough product knowledge.
• Ensure that all food and beverages are served according to resort standards and with exceptional attention to detail.
• Manage guest interactions, creating a memorable dining experience and addressing any special requests or complaints with professionalism.
• Supervise and delegate tasks to junior staff, ensuring that the service runs smoothly and efficiently.
• Maintain a clean, organized, and visually appealing dining environment in line with resort standards.
• Report any maintenance or repair needs for restaurant equipment to the supervisor.
• Stay informed about resort activities, events, guest arrivals, and special promotions to provide accurate information to guests.
• Attend and actively participate in team meetings and training sessions.
• Uphold the highest standards of personal and workplace hygiene, ensuring compliance with health and safety regulations.
• Promote energy and water conservation practices within the restaurant environment.
• Assist with inventory checks and ensure that all supplies are well-stocked and readily available.

Requirements:

• A minimum of 1-2 years of experience in a 5-star hotel or upscale resort environment, preferably in Food & Beverage.
• Strong knowledge of food and beverage service, including wine and cocktail knowledge.
• Excellent communication skills in English; knowledge of additional languages is a plus.
• Ability to handle high-pressure situations with calm professionalism.
• Exceptional interpersonal skills and a customer-centric attitude.
• Team-oriented with a dynamic and positive approach to guest service.
• Ability to multitask and work in a fast-paced environment.

Level of Education:
High school diploma or equivalent, with additional hospitality or food service qualifications preferred.

Work Hours:
Full-time, flexible hours including evenings, weekends, and holidays.

Experience in Months:
Minimum 12-24 months of relevant experience in a luxury hotel or resort setting.