VIP Hostess – Dubai

at Kerzner International
Published October 16, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Industry Hospitality

Description

Job Summary:
As a VIP Hostess at Nobu Dubai, you will be the face of the restaurant, ensuring a seamless and exceptional guest experience from the moment they arrive until their departure. You will utilize your charm, communication skills, and efficiency to engage with guests in a genuine and welcoming manner, while maintaining the restaurant’s high standards of service.

 

Responsibilities:

  • Greet guests upon arrival and provide a positive first impression of the restaurant.
  • Manage reservations, monitor waitlists, and coordinate seating arrangements efficiently.
  • Escort guests to their tables, ensuring they are comfortable and well-informed about the dining experience.
  • Communicate wait times and accommodate special requests to enhance the guest experience.
  • Provide personalized service for VIP and regular guests, ensuring their expectations are exceeded.
  • Collaborate closely with the Bar and Dining area teams to ensure smooth service flow.
  • Maintain a professional and polished appearance, acting as a brand ambassador for Nobu.
  • Monitor guest satisfaction throughout their visit and handle any issues promptly and professionally.
  • Support the team by attending external and internal training sessions to continuously improve skills and knowledge.

 

Requirements:

  • Strong customer service and communication skills with a focus on providing a luxury guest experience.
  • Ability to work efficiently in a fast-paced environment and handle high volumes of guests.
  • A warm and friendly demeanor, with a natural ability to engage guests without sounding scripted.
  • Experience working in a luxury hotel or high-end restaurant preferred.
  • Ability to manage reservations, coordinate seating, and handle guest inquiries with professionalism.
  • Flexible and adaptable, with a willingness to work in a dynamic and evolving environment.

 

Level of Education:
High school diploma or equivalent; additional certifications in hospitality or customer service preferred.

 

Work Hours:
Full-time, flexible hours including evenings, weekends, and holidays.

 

Experience in Months:
Minimum 12 months of experience in a luxury hotel, fine dining restaurant, or high-end service environment. International experience is a plus.

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