Job Summary:
Join our Hotel Internship Program to gain hands-on experience in hotel operations and immerse yourself in the exciting world of hospitality. This internship offers an excellent opportunity to build on your academic studies and explore various departments, preparing you for a future career in the industry. Through this program, you’ll learn Marriott’s culture and business operations, laying the foundation for your journey in hotel management.

Responsibilities:

• Participate in day-to-day hotel operations, rotating through multiple departments including Front Office, Housekeeping, Food & Beverage, and Events.
• Assist in guest services, ensuring high-quality interactions with guests and contributing to an exceptional customer experience.
• Support hotel management teams in various administrative tasks, including scheduling, inventory management, and guest inquiries.
• Shadow department leaders to understand key processes such as revenue management, cost control, and service delivery standards.
• Contribute to special projects aimed at enhancing guest experience, hotel efficiency, and team collaboration.
• Participate in team meetings and strategy sessions to gain insights into hotel management and operations.
• Provide assistance during high-traffic times, such as check-in, check-out, or large event functions, to support smooth hotel operations.
• Perform detailed observations of staff interactions and operations, providing feedback or suggestions for improvement where appropriate.
• Collaborate with hotel teams to learn the fundamentals of customer service excellence, team management, and property maintenance.
• Help coordinate events, conferences, and group bookings, supporting the smooth execution of logistical details.
• Ensure compliance with health, safety, and security standards in all assigned tasks.

Requirements:

• Must be a current college or university student pursuing a degree in hospitality management, business, or a related field.
• Strong interpersonal and communication skills, with a passion for delivering exceptional guest service.
• Ability to work in a fast-paced environment, manage multiple tasks, and adapt quickly to changing priorities.
• Proficient in Microsoft Office Suite; experience with hotel management systems such as Opera is a plus.
• Eagerness to learn, with a proactive approach to problem-solving and attention to detail.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Demonstrated interest in the hospitality industry and a desire to build a career in hotel management.
• Strong organizational skills and the ability to work collaboratively with diverse teams.
• Ability to maintain a positive attitude under pressure and contribute to a welcoming team environment.

Knowledge & Competencies:

• Understanding Hotel Operations
• Customer Focus
• Adaptability
• Teamwork
• Problem-Solving Skills
• Initiative and Proactivity
• Professionalism in Guest Interactions