Job Summary:
Our Hotel Internship Program offers a hands-on experience in hotel operations, providing students the opportunity to learn about various departments and functions of the hospitality industry. Through real-world exposure, interns gain a deep understanding of hotel management, develop practical skills, and become familiar with the brand’s standards and culture. This program is designed to help you kickstart a successful career in the travel industry, offering a pathway from classroom studies to practical applications.

Responsibilities:

• Assist in daily hotel operations across departments, including front desk, housekeeping, food and beverage, and events.
• Support guest services, ensuring customer satisfaction and addressing guest inquiries.
• Participate in administrative duties such as scheduling, report preparation, and inventory management.
• Collaborate with different hotel departments to ensure smooth operations and enhance guest experiences.
• Shadow department heads and management teams to learn about leadership roles and responsibilities.
• Assist with event coordination, from planning to execution, including banquets and meetings.
• Learn and apply the company’s safety, health, and sanitation standards.
• Contribute to marketing initiatives, including social media engagement and guest feedback management.
• Participate in training sessions on hotel software systems, brand standards, and customer service best practices.
• Prepare presentations and reports on assigned projects and operational observations.

Requirements:

• Must be currently enrolled in a college or university, preferably studying hospitality, business administration, or a related field.
• Strong communication and organizational skills, with the ability to multitask in a fast-paced environment.
• A passion for the hospitality industry, with a customer-first mindset.
• Ability to work both independently and as part of a team.
• Willingness to learn and adapt to different roles within hotel operations.
• Flexibility to work various shifts, including weekends and holidays, as required.
• Previous customer service experience is a plus but not required.
• Basic computer skills, including proficiency in Microsoft Office; knowledge of hotel management systems is a bonus.
• Ability to stand for extended periods and lift objects up to 20 pounds when necessary.