Job Summary:
The Team Leader, Front Office, is responsible for overseeing daily front office and lobby operations, ensuring seamless guest service and maintaining high standards. Reporting to the Assistant Manager, the Team Leader will manage staff, coordinate with other departments, and ensure a professional and efficient guest experience.

Responsibilities:

• Oversee day-to-day front office and lobby operations, ensuring smooth workflow and exceptional guest service.
• Coordinate with Housekeeping and Call Center to ensure seamless communication and service delivery.
• Assist in managing guest check-in and check-out processes, ensuring accuracy and efficiency.
• Handle guest inquiries, complaints, and special requests with professionalism and promptness.
• Lead and support the front office team, providing training, guidance, and performance feedback.
• Maintain high standards of cleanliness, organization, and guest interaction within the lobby and front desk areas.
• Ensure all operational procedures and policies are followed to provide a consistent guest experience.
• Assist in preparing daily reports and communicate any issues or updates to the Assistant Manager.

Requirements:

• Bachelor’s degree in Hospitality Management or related field.
• Minimum 2 years of experience in a similar role within a luxury hotel or property.
• Strong leadership and communication skills, with the ability to work in a fast-paced environment.
• Ability to collaborate effectively with various departments, ensuring smooth operations.
• Excellent problem-solving skills and a guest-centric approach.
• Proficiency in front office systems and software is a plus.
• Flexibility to work shifts, including evenings, weekends, and holidays.