Responsibilities |
Ensures that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System. • Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests. • Conducts team briefings, meetings, and training as directed by Management. • Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all. • Ensures that an effective link is maintained between kitchen and service areas. • Supervises the level, consistency, and quality of table and/ or counter service of all menu items. • Ensures that all colleagues adhere to all food hygiene regulations and procedures. • Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management. • Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue. • Provides specialist advice to customers and colleagues on food and beverages. • Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management. • In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility of operational issues. • Any other duties as may reasonably be requested by the management. • Overlook Pool bar operation. • Monitor customer satisfaction and respond to customer feedback and complaints. • Preparing daily log reports and presenting them to the higher management. • Resolving customer complaints in a professional manner in case any complaint arises. • Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business. • Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business. • Training new employees as per their abilities and skills. • Prepares duty roster to be approved by the Outlet manager. • Conducts restaurant control (Beverage, Cutlery & Crockery Linen, etc, inventory) |