Job Summary:
An exciting opportunity has arisen for a Team Leader to join the Shimmers Restaurant team at Jumeirah Mina Al Salam Hotel. This role focuses on overseeing and mentoring a group of colleagues, fostering a positive environment to achieve organizational goals and enhance team performance.

Responsibilities:

• Manage the daily activities of the team, ensuring smooth operations and high service standards.
• Motivate and guide team members to achieve departmental and organizational objectives.
• Develop and implement action plans and timelines to meet performance targets.
• Delegate tasks effectively and monitor progress to ensure timely completion.
• Lead by example, demonstrating compassion, honesty, and integrity in all interactions.
• Ensure all personnel and guests are greeted and attended to professionally and discreetly.
• Conduct daily briefings with staff regarding duties, updates, and departmental directives.
• Compile duty rosters and advise on changes as necessary.
• Prepare reports and maintain organized filing systems for operational documentation.
• Manage stock and inventories, ensuring accuracy in vendor directories and contract agreements.
• Oversee supply chain processes, including vendor registration, code creation, and price updates.
• Submit purchase orders and verify that the receiving process aligns with budget allocations.
• Report operational issues, conflicts, and irregularities to the Supervisor promptly.
• Address guest inquiries and complaints professionally, ensuring effective resolution and documentation.
• Familiarize staff with compliance policies, procedures, and guidelines relevant to their roles.
• Conduct regular checks and audits to uphold Jumeirah’s highest service standards.
• Maintain a high level of customer service in alignment with departmental KPIs.
• Stay informed about wine, food, and beverage offerings to enhance guest experiences.
• Provide guidance to customers regarding queries related to the restaurant, property, and services offered.

Requirements:

• Minimum of 2 years of experience in a similar role, preferably within the international hospitality industry.
• Excellent communication skills in English (read, write, speak); proficiency in additional languages is a plus.
• Experience working in an international capacity, demonstrating understanding and respect for cultural differences.
• Ability to work effectively within a multi-cultural team environment.
• Strong passion for delivering exceptional service and driving excellence in hospitality.
• Proficiency in Microsoft Office Suite and familiarity with hospitality management software.
• Proven problem-solving skills and the ability to handle guest inquiries and complaints effectively.

Level of Education:

• High school diploma or equivalent; a degree in Hospitality Management or related field is preferred.

Work Hours:

• Flexibility to work various shifts, including evenings, weekends, and holidays as required.

Experience in Months:

• Minimum of 24 months of experience in a hospitality leadership role.